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| Job Location | Leicester |
| Education | Not Mentioned |
| Salary | £12.95 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
We are looking for a Help desk Operative - on site in LeicesterThis role is Mon - Friday 8am - 5pm - 3 month contract starting ASAPDuties include Manage, control and monitor efficiently the day-to-day operation of the Help desk function. Effective management of all preventative maintenance (PPM) scheduling and reactive service calls,including logging of jobs, seeing through from start to completion, and escalating where appropriate. Update the client requesting facilities assistance on the status of their call, advising of any problems orissues with their request. Ensure all certification and supporting paperwork (works record sheets, instruction sets, plans, photosetc) supplied is saved within the CAFM system and managed effectively within Helpdesk. Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysisrequested. Carry out modifications and updates on system data regularly and maintain an effective filing system. Liaise with external parties where required. Provide professional customer service at all times. Carryout any additional adhoc duties instructed by manager Analytical Thinking. This refers to your ability to apply logic to solve problems and to get the job done.Computer CompetencyClient Service / CommunicationConflict ResolutionTeam Work Skills and Knowledge Essential DesirablePeople management Excellent interpersonal skillsCalm under pressureGood time managementOrganised and methodicalWorking experience in a Facilities Management environment.Intermediate to advance IT literacy in Microsoft Office including MS Word, Excel and Outlook.Knowledge of Google suite an advantage Supporting the Operations team in the management of services to the business and any general administrative duties as required.Must be a self-starter who is highly motivated, will need to be flexible and innovative with work practices and willing todrive own personal development initiatives, need to work proactively to maintain a high quality of service using problem solving skills. Providing supervision and motivation of direct and indirect resources to complete tasks.Able to adapt to fluctuatingworkloadsEducated to minimum A-level standard.Knowledge of operating FSI Concept Evolution and FSI Go is preferred but not essentialIf this sounds like you please apply today!