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Customer Service Representative - Retentions

Hastings Direct
Job LocationLeicester
EducationNot Mentioned
Salary£22,850 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Representative - RetentionsAre you looking for a new opportunity to develop a career in the world of Insurance We have an opening for a Customer Service Advisor to join our Retentions department!Hours: Monday to Friday - 37.5 hours a week, between the hours of 08:00 - 19:00Location: Here at Hastings Direct we work on a hybrid working model. We work from our vibrant, modern Leicester City Centre office 1-2 days a week and the rest of the week from the comfort of your own home.Up to 13 weeks training will be provided in the office (dependant on your learning speed)Salary: £22,850Start Date: 14/08/2023What will your day to day look like As a customer service advisor, you will be working within our inbound call centre, addressing a diverse range of customer queries submitted via telephone, email, live chat, or instant messages. The calls you receive will be varied; they could include:

  • Making changes to existing policies
  • Giving quotes and taking payments
  • Retaining customers who are looking to cancel with us.
  • Delivering outstanding customer service to increase our customer loyalty.
  • Offering customers our great range of products and services.
What are we looking for in the ideal candidate An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality, sales or just an interest and passion for customer service wed love to speak to you.To be a successful Customer Service Advisor in our Retentions department at Hastings Direct you must have the following key attributes:
  • Pride and experience in delivering top quality customer service experience.
  • Excellent influencing and negotiating skills.
  • Ability to overcome customer objections and drive a positive resolution.
  • Computer skills: youll take inbound calls whilst navigating our in-house software
Why become a part of the Hastings Direct family
  • Full training by industry experts and friendly coaches guiding you throughout your career with Hastings.
  • Hybrid working upon completion of training
  • You will work in a modern, open plan office space with a great onsite restaurant and a games room that you can enjoy on your lunch break.
  • We promote a relaxed, friendly and diverse working environment.
  • Career progression - many of our Contact Centre Leaders started their career as a Customer Service Advisors! We love investing and progressing our people by helping them hit their career goals and gain professional qualifications.
  • The tools to make you successful, we will provide you with a brand new Microsoft Surface 4 laptop and headset to work in the comfort of your own home!
  • Discounted Hasting Direct products.
  • 25 days holiday allowance (34 including bank holidays)
  • 5% discretionary bonus potential
  • Health and welfare benefits
  • Pension match up to 10%
Our straightforward onboarding process
  • Click apply now to fill out our short application form, most of which you can auto-fill using your CV.
  • The application form is smart phone enabled and will take you no longer than 10mins to complete from start to end.
  • Your application will then be reviewed by our recruitment team. If you are successful, you will receive a phone call from one of our recruitment experts within 5 working days.
  • Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you!
  • After your interview, we will give you a call to give you your results and then the onboarding process starts!
We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family!Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, genderreassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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