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Customer Service Coordinator

The Caraires Consultancy
Job LocationLeicester
EducationNot Mentioned
Salary£15.93 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Monday to Friday (37 hours per week)8.00 to 4.00 / 9.00 to 5.00 / 9.30 to 5.30£15.93 per hourTemporary until January 2024 (permanent possibility for the right candidate)** Immediate start available **Our client based in central Leicester is currently looking for experienced customer service coordinators to join their friendly team. You will be used to working in an office environment and taking incoming calls form customers reporting issues that needa quick resolution.Role Purpose:To be the first point of contact for customers who experiencing problems with the gas service or boiler at their property, managing their expectations, and using the highest level of customer service to achieve a resolution.Key Accountabilities:

  • Receive and process and raise gas breakdown repair requests from customers, staff, external stakeholders and other outside agencies by a variety of means including but not limited to telephone, email.
  • Book appointments through the contractors work scheduling software.
  • Provide accurate information to customer, within agreed performance and quality frameworks.
  • Liaise with contractors and internal partners to enable an accurate first time response to customers.
  • Complete accurate and timely data records on all systems.
  • Ensure department policies and procedures is adhered to at all times.
Skills & Experience:
  • Customer focused
  • Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
  • Good administration skills and the ability to coordinate numerous issues during the day
  • Proficient IT skills with a good working knowledge of Microsoft Office
  • Ability to problem solve
We are looking to start this position on the week commencing 6th November, so you must be available immediately.InterestedPlease apply below or call us for an informal chat.If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. To view our Privacy policy please see our websiteWorking through Caraires...(1) We pay the same hourly rate as your permanent equivalent from day one.(2) We pay 3% employer contribution towards your pension.(3) We pay annual leave as you accrue it from day one.(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.(7) We will deliver seasonal gifts as a token of recognition for your hard work.Like us on Facebook!The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.

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