Customer Service Advisor

Job Description

Hybrid Working - Mixture of Home and Office.Office address - Spinneyside, Penman Way, Grove Park, Leicester, LE19 1SZOffice based training for up to 8 weeks (8.45am-5.00pm) Please make sure this fits in with any pre-booked time off you may have and your commute is manageable. Hours - Monday to Friday, range of shifts between 8am - 6pmStart Date; April/May 2024 Be a part of something bigger and join us in powering a sustainable future. British Gas delivers innovative energy and service solutions to help solve customers needs. As the UKs leading energy supplier, we put customers and colleaguesat the heart of everything we do. We are proud to be recognised as a disability-confident employer. Our customers come from all walks of life, and so do we. We hire great people regardless of their background or disability, not just because its the rightthing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women. � An opportunity to play your part. At British Gas, our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. Its what we do best. Wereproud to live our values every single day. We care. Were courageous. We collaborate.Youll be working as a Customer Resolution Agent British Gas Business Call Centre, supporting, and resolving customer enquiries who are running their businesses. Naturally you should and have fantastic communication skills both written and verbal. We useVoice, Chat and Text to communicate so youll need to be familiar with these. This department is fast paced, and at times can be high pressure. Your resilience, agility and ownership skills are key to this role.We welcome applications from anyone with energy, enthusiasm and an absolute passion for delivering amazing customer service! Oh, a good internet connection is important too for when you are working from home. Well supply all your IT equipment- youll justneed a desk, a comfortable chair.Meet the Customer Service teamOur people & planet plan Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. FlexFirst working is not the same as home working permanently. We believe personal connection and collaboration are criticalto your and our success. So, everyone should have the right balance of on-site and home working to stay connected to the business, do their best work as a team, and manage their wellbeing. Were not asking everyone to do a fixed number of days. Were askingeveryone to work with their managers and teams to get the balance rightIn addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees. £24,945 + annual bonus of up to 16% paid quarterly Employee Energy Allowance Pension scheme Electric car scheme 33 days holiday allowance and the option to buy/sell up to 5 additional days�Excellent range of flexible benefits, including technology vouchers & travel insurance� We are committed to creating a cleaner and greener future. And were making big changes to help us get there. That means cutting customers emissions and our own to reach net zero. And because our people are the beating heart of our business,we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our team, we plant trees in underprivilegedareas in Tanzania to offer farming and wildlife economy opportunities for locals."As part of our external selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability interms of drive and capability for the demands of the role."Required skills

• customer
• consumer
• client
• service
• representative