Customer Service Advisor

Job Description

There has never been a better time to work with us here at Hastings Direct. We are looking for driven individuals to join our successful team due to an exciting period of growth & wed love for you to build your career alongside us.Job Title: Customer Service RepresentativeDepartment: Customer ServiceHours: You will work 37.5 hours a week. Youll be working between the hours of 08:00 - 19:00 Monday to Friday. Depending how your rota falls, you will work 3-4 weekends out of 8, 9:00-17:00 Saturday and 09:00-13:00 Sunday.Location: You will work on a Hybrid basis. A few days from home and then a few from our vibrant office is based in Leicester City Centre, right next to the train centreSalary: Starting £21,200 (excluding annual bonus)Start Date: Could be as soon as two weeks time! Apply today and we will call you as soon as possible.What will you be doingAs a customer service representative your main job will working within our inbound call centre, addressing a diverse range of customer queries submitted via telephone, email, live chat, or instant messages.The calls you receive will be varied; they could include changes to existing policies, giving quotes, taking payments, supporting claims and supporting customers in financial difficultyWhat we are looking forWe are looking for positive thinking, self-motivated individuals. You will have the ability to forge positive relationships and strive to resolving customer queries first time.An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality, sales or just an interest and passion for customer service wed love to speak to you.Why become a part of the Hastings Direct family

• Full 7 week training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
• You will work in a modern, open plan office space with a games room that you can enjoy on your lunch break
• We promote a relaxed, friendly & diverse working environment
• Full training with industry experts and friendly coaches guiding you throughout your career with Hastings
• Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
• Harrys - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
• Refer a friend scheme - earn £500 for every friend you refer!
• We will provide you will all the tech that you need! Including a brand new Microsoft Surface 4 laptop
• Discounted Hasting Direct products
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Potential annual company bonus earnings of 5% of your base salary
• Potential to earn extra money on top of your salary, by working overtime as per business needs.
• Well-being programme as well as health care and dental cash plan
• Access to video consultations with a registered GP for you and your family.
• Cycle to work scheme, as well as discounted rail and bus travel routes
• Discounts & cashback with well-known retailers

Our straightforward onboarding process

• Click apply now to fill out our short application form, most of which you can auto-fill using your CV.

• The application form is smart phone enabled and will take you no longer than 10mins to complete from start to end.
• Your application will then be reviewed by our recruitment team. If you are successful, you will receive a phone call from one of our recruitment experts within 5 working days.
• Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you!
• After your interview, we will give you a call to give you your results and then the onboarding process starts!

We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family!Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, genderreassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.