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Customer Service Administrator

Optima UK Inc Ltd
Job LocationLeicester
EducationNot Mentioned
Salary18,000 - 19,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Recruitment | Training | Business Advice & ConsultancyVacancy profileJob Title: Customer Service AdministratorLocation: LeicestershireSalary: £19,000Type: Full-time, PermanentOur client is a growing company based in Leicestershire who specialise in the repair of vehicle windscreens. They are looking for Customer Service Representative to join their team, dealing with the full end-to-end process from customer queries through toinvoicing and payment.The Role

  • To facilitate the smooth flow of glass replacement/repairs between customer and supplier
  • Call handling, answering high volumes of calls, maintaining a rapid response to agreed standards
  • Job creation on the internal system, accurately recording information, logging information on all calls received, maintaining detailed and accurate records
  • Job validation, policy checking, procurement of purchase order numbers
  • Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions
  • Establish and maintain effective working relationships with co-workers, supervisors, suppliers, customers and the general public
  • Carry out Customer Survey reports and generate invoices
  • Any other ad hoc duties as required or necessary
The Candidate
  • Strong IT Skills especially with MS Office (Word, Excel, Outlook)
  • Call handling experience
  • Excellent customer service skills
  • An ability to multi-task and work in a fast-paced environment
  • Excellent Communication skills
  • Ability to be flexible in terms of working patterns
Hours of Work:
  • 37.5 hour week, flexibility on different shift patterns for example 9-5, 11-6 and the occasion saturday 10-2 which time would be given back in lieu during the week

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