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| Job Location | Leicester |
| Education | Not Mentioned |
| Salary | £11.50 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Job Title: Customer Care Coordinator Location: South of Leicester Duration: Temporary until May 2024 Salary: £11.50ph - £13.50ph Working Hours: Full Time, Office Based SF Recruitment are currently seeking a dynamic and experienced Customer Care Coordinator for a temporary position with an established construction business located in the south of Leicester. The successful candidate will play a crucial role in ensuring excellentcustomer service and smooth operations within the customer care department. Key Responsibilities: - Understand and comply with company policies and procedures at all times. - Ensure prompt and efficient progression of matters, following up to completion. - Fully cooperate with the companys Customer Care Policy. - Handle general administrative duties, including monitoring customer care emails, reacting to new and ongoing issues, typing letters, reports, schedules, photocopying, scanning, filing, and updating schedules and reports. - Respond to emails and correspondence, liaise with the MDs PA on escalated matters, and provide weekly updates. Draft responses to customers on escalated matters. - Answer all calls into the department professionally, log issues appropriately. - Liaise with the Customer Care Manager to ensure defects are dealt with by the appropriate personnel. Maintain the relevant Customer Service log/monitor. - Provide administration support for the department, handle and respond to all customer correspondence, collate site/sales paperwork, and handle filing. - Liaise between sub-contractors and the division to ensure maintenance requests are carried out. Check invoices and forward for payment. Arrange contra-charges where necessary. - Liaise with the Buying department, order materials as and when required. - Coordinate the schedule of work for the maintenance team and support the department in effectively dealing with issues post-exchange. Key Requirements: - Previous relevant experience in a similar role. - Working knowledge of all Microsoft packages. - Strong attention to detail. - Polite and professional telephone manner. - Enthusiastic team player. *Experience in the construction industry would be an advantage but not essential.* If you meet the above criteria and are ready to contribute to a dynamic team within the construction industry, please submit your CV