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Credit Hire Claims Handler

Hastings Direct
Job LocationLeicester
EducationNot Mentioned
Salary25,200 - 28,612 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As a Credit Hire Claims Handler, you will be responsible for managing a portfolio of credit hire claims. You will take full ownership of the claim from first notification of the hire claim until it has been settled, whilst delivering the best financial outcomein line with our business strategy.You will accurately identify the correct liability status, indemnity position and manage and control hire spends through negotiation, investigation and provision of services.This role can be based locally to either of our Bexhill or Leicester offices, with a hybrid approach between the office and home.What will you be doing

  • Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required
  • Proactively managing the customer claims journey to protect their interests
  • Making correct and timely liability and indemnity decisions
  • Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills
  • Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy
  • Servicing inbound calls from third parties, customers, garages, representative and other suppliers
  • Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced
  • Ownership of any complaints with a focus on providing a resolution on day one
What are we looking for
  • Excellent knowledge of the ABI GTA and existing credit hire law
  • Outstanding communication skills and attention to detail
  • Strong customer focus
  • Good commercial awareness
  • Drive for self-development
  • Strong decision making skills
Benefits for youPlease find some of the great benefits we offer here at Hastings Direct;Salary of £25,200 - £28,612 depending on experienceUp to 5% bonus25 days holiday (+bank holidays on top and holiday buy/sell)Pension match up to 10%Excellent Wellbeing programmeFlexible benefits (including holiday buy/sell, healthcare etc.)Discounted Hastings Direct productsPlus a lot more that wed love to bring to life with you!Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, genderreassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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