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Job Location | Leicester |
Education | Not Mentioned |
Salary | £30,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Corporate Administrator PermanentSalary – Up to £30KLeicester – LE1Hours – Monday to Friday 8.45am to 5pmCorporate Administrator / Administrator / Brokerage / Leicester / LE1The Recruitment Group is proud to be working busy multi-utility energy consultant based in the heart of Leicester.Main duties and responsibilities of the Sales Account Manager• Complex Query Management: Take full ownership of complex customer queries from the point of logging to resolution. This involves understanding the intricacies of each query, analysing the issues, and working closely with relevant departments/suppliers toprovide effective solutions.• Daily Updates and Query Maintenance: Provide daily updates to customers on the status of their queries. Manage and maintain an organized log of all queries, ensuring that each is tracked and resolved in a timely manner.• Energy Management and Bill Validation: Play a critical role in energy management byoverseeing the accuracy of bill validations. Identify discrepancies, negotiate with suppliers, andensure customers are charged correctly according to their energy usage and contract rates andterms.• Deadline-Oriented: Demonstrate a strong ability to work towards and meet deadlines withoutcompromising on the quality of work. Efficient time management and prioritization are key.• Pressure Management: Exhibit resilience and the ability to maintain high performance underpressure. The role requires managing multiple tasks and queries simultaneously in a fast- pacedenvironment.• Solution Presentation: Communicate effectively with customers, suppliers, and internalstakeholders, presenting solutions in a clear and concise manner. Foster strong relationships byensuring that all solutions are tailored to meet customer needs.• Initiative: Demonstrate the ability to think under your own initiative. Be a self-starter who can identify improvements in processes and propose innovative solutions without direct supervision.Experience/knowledge requirements for the Corporate• At least 2 years’ experience in dealing with corporate clients in the energy industry, ideally within a brokerage.• Track record of exceeding targets.• Excellent phone manner and rapport building skills.• Outstanding organisational skills and attention to detail.• Intermediate to high level capability of Microsoft Excel.• Able to work under pressure and can follow instructions.• Positive attitude who works well in a team.• Confident to give and accept constructive feedback.Benefits of the Corporate Administrator• Annual pay review• Regular incentives• 33 days holiday (including bank holidays, and 2 of these can be taken as mental-health days).• Breakout room with PlayStation, arcade machine and pool table.• The opportunity to progress within a growing company.Please contact Molly @ The Recruitment Group on the contact details provided