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Call Centre Advisor - Hybrid - Customer sevices

Pertemps
Job LocationLeicester
EducationNot Mentioned
Salary19,564 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Call Centre AdvisorHybridCustomer Services Office Location: Leicester Are you looking to change career Personality and a good work ethic are all we are looking for in a customer service advisor we can teach you the rest!Want to join an industry that will offer you career progression, job security plus a brilliant benefits package too Youve found it. All positions are full time and permanent!We dont care if you havent worked in our sector before, full support and training will be given!So what will I be doing exactly when I start with youIn simplified terms, when you join us as a customer service advisor you will be advising our customers on the products and services we offer over the phone. You will either be helping them decide on the best options to suit their needs, or you will be problemsolving when they need help with their accounts. All calls are inbound, so you wont have to make any unexpected outbound calls at all! Your days will be filled with helping our friendly customers who turn to you for you expect knowledge. (Dont worry, becomingan expert takes time, you will have support all the way up until you reach this stage). If you decide you are ready for more of a challenging role, you can become a part of our specialist team straight away, where you will be tasked with saving our customersat the point of renewal!Well whats in it for meWhen you join us as a customer service advisor, you will have:

  • A starting salary of £19,564
  • Structured career path with the opportunity to develop and earn up to £24,000
  • Hybrid Working, you have a mixture of home and office working (providing your environment is suitable)
  • Latest finish, 7pm!
  • Potential annual company bonus earnings of 5% of your base salary
  • 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
  • Pension 1:1 match up to maximum 10%
  • Wellbeing programme
  • Individual and team rewards
  • Solid career progression plans. Many of our Managers started as Agents!
  • Company benefits programme.
  • Refer a friend scheme - earn up to £500 per referral
  • Homebased 4 weeks training and office based two weeks nesting period. Experienced colleagues will help support you through your first live call.
  • An experienced Team Leader supporting you every step of the way.
  • Chances to earn extra money on top of your salary, by working overtime as per business needs.
  • Potential to gain an insurance professional qualification via the senior financial customer service advisor apprenticeship programme.
  • We are setting our customer service advisors up for success, by providing cutting edge technology, that allows them the benefit from Hybrid Working. Our agents will be provided a Microsoft surface laptop, a 30 inch monitor at your desk as well as one foryour home.
What about the hoursYou will be working a rotating shift pattern. Within this shift pattern you will work 5 out of 8 weekends. On the days you are on Monday to Friday, you will work shifts between the hours of 8am7pm. When you work the weekend, youll be on Saturday 9am 5.30 pm and Sunday you will work 9am1pm. This shift pattern is great for being able to get out in the week to do stuff while everything isnt so busy!But I dont have any experience working in a contact centreFull training will be provided to anyone who joins us as a customer service advisor. Some of our best agents have come from the retail or hospitality sector. We have a real eclectic mix of characters that work for us who have come from all over the place.
  • Like we said, personality is key!
  • You will need to be able to use a computer to input data accurately.
  • We need ambition and drive.
  • Absolute passion for helping people.
When do I startIn two weeks time! Apply today and we will call you within 24 hours, and your interview can be as soon as the next day with Hasting. We find out if you get the job either the same day or by 4pm the next day.

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