Technical Support Specialist Emergency Lighting - EML

Job Description

As a Technical Support Specialist at ABB in Leeds, youll create emergency lighting designs and support sales teams, preferably with 3 years emergency lighting experience, electrical engineering knowledge, and CAD skills. Your role is vital in enhancingcustomer satisfaction and assisting in after-sales and marketing efforts.Client Details"ABB, a distinguished UK employer for three consecutive years, is a key player in the Electrification business sector. ABB is a driving force in the global technology landscape, dedicated to advancing societal and industrial transformation for a more efficientand sustainable future. By seamlessly integrating software with our electrification, robotics, automation, and motion solutions, ABB consistently pushes the boundaries of technology, elevating performance to unprecedented levels. With a rich history spanningover 130 years, our remarkable accomplishments are achieved through the commitment of around 105,000 highly skilled professionals spread across more than 100 countries."DescriptionAs a Technical Support Specialist at ABB, your role is multifaceted and crucial in driving customer satisfaction and sales support.Design and Documentation: Create emergency lighting designs, ensuring technical accuracy and customer needs are met. Technical Support: Offer expert advice and solutions to sales teams on products and applications. Team Collaboration: Partner with various teams to ensure customer satisfaction and support sales objectives. After-Sales Service: Address customer quality issues, engage in field services, and provide remote technical support. Product and Marketing Insight: Supply technical details for product marketing and documentation efforts.In this role, youll be the technical linchpin, bridging product expertise with customer and team support.ProfileFor the Technical Support Specialist role at ABB, the ideal candidate will embody a blend of technical expertise, collaboration skills, and customer-focused mindset.� Educational Background: A degree or equivalent in electrical engineering. Industry Experience: At least 3 years in emergency lighting and central battery systems. Technical Proficiency: Skilled in CAD software like AutoCAD, Dialux, or Relux. Communication Skills: Exceptional in both verbal and written communication, adaptable to diverse teams and clients. Multi-tasking Ability: Capable of handling multiple tasks and challenges with a problem-solving approach.The ideal candidate will bring a mix of technical know-how, communication excellence, and a passion for innovative solutions in emergency lighting.Job OfferFor the successful candidate stepping into the role of Technical Support Specialist at ABB, we are excited to offer a comprehensive and rewarding package: Competitive Salary: Receive a market-aligned remuneration for your expertise and contribution.� Generous Bonus Scheme: Benefit from both team and individual performance bonuses, recognising your hard work and achievements.� Attractive Benefits Package: Enjoy a suite of benefits including private medical insurance, participation in the company share scheme, and a pension plan with up to 10% matched contributions.This package is designed to not only reward your professional efforts but also to support your personal well-being and financial security.

Keyskills :
Emergency Lighting - Design