Rehabilitation Consultant

Job Description

Primary DetailsTime Type: Full time Worker Type: Employee The opportunityOur rehabilitation team has a new exiting opportunity. The main purpose of the role will be to provide effective administration of Europe rehabilitation services ensuring they are in line with QBE policies and procedures and meet the needs of internal and externalstakeholders. You will work with panel providers and partners to contribute to effective supplier management while assisting with delivery of all rehabilitation services to maximize customer satisfaction. Your new role

• Adhere to all relevant internal policies and procedures as well as the Clinical Governanceprocess to provide a compliant rehabilitation service
• Undertake Internal and External Audit activities in line with requirements of the business
• Maintain accurate data collection on Claims Center in order to provide clear evidence of costsand savings
• Manage the audit plan for suppliers and partners and provide relevant and accurateinformation to the Rehabilitation Manager
• Liaise with Underwriters and Risk Managers to identify QBE policyholders servicerequirements
• Meet with policy holders and attend stakeholder meetings as required to promote, embed andreview QBE rehabilitation services
• Work closely with claims to deliver value added rehabilitation services via excellentcommunication, day to day case management and training
• Work with panel providers and partners to contribute to effective supplier management
• Manage a varied caseload working with claims staff, panel providers and defendant/claimantlawyers to ensure effective administration
• Monitor referrals to ensure the prompt, timely and effective handling of cases across a classof business
• Monitor fee structure to ensure cost effective service
• Ongoing involvement in and contribution to business projects and product development inorder to improve the service offering of the team

About you

• Must have a health qualification recognised by the HCPC (for example such as registered nurse, occupational therapist, physiotherapist)

• Excellent communication skills, both written and verbal and strong interpersonal skills to establish a rapport with stakeholders and customers
• Solid organisation, administrative and teamwork skills to be able to collaborate with other team members and stakeholders.
• An ability to work under pressure and manage your time effectively to enable effective oversight of a clinical caseload along with other role duties
• Strong IT skills and a positive and flexible approach to work.

Why QBE At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, thats why we have created At My Best". Its our connection, our way of showing we have your back. We understand that one size doesnt fit all and that priorities can changedepending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBEDNA - because we know its not just what we do that matters, its how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverseworkforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of todays workforce. QBE aims to build a workplace that is fair and inclusive because we want to attractand retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Womens Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the worlds leading international insurers and reinsurers and Standard & Poors A+ rated. Listed on the Australian Securities Exchange, QBEs gross written premium for the year ended 31 December2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small,medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next If you have a passion to contribute to QBEs vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendlyTalent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity empl