L&D Administrator

Job Description

Company description:As an infrastructure specialist, Murphy directly employs more than 4,000 engineers, professional managers and skilled operatives across the world. We operate in the United Kingdom, Ireland, Canada, USA, Australia and the Middle East. We have a number ofspecialist capabilities such as pipelines, process, marine, tunnelling and piling, and we invest heavily in our substantial holding of plant, equipment and facilities.Job description:Learning and Development Administrator - LeedsThis is a fantastic opportunity to join an established L&D Team in Leeds. Ifyou have a passion for Learning and Development and wouldlike to take your career to the next levelthen look no further. Murphys offer great training and career development forall of their 3,500 employees. This is a verybusy and demanding role and you will need to be highly organised with the ability to multitask and prioritise your own workload. Along with the confidence to talk to people at all different levelsAbout the role:To support the People function with the effective administration of all relevant administration requirements. Processing requests and answering queries in an accurate and timely manner. Maintain high levels of confidentiality and adherence to data protectionregulations at all times.What you will be doing:

• Act as a first point of people contact for all employees, answering queries on process and policy and referring to the Shared Service Centre Team Leader where a more comprehensive response/support is required
• Manage a volume of telephone and e-mail enquiries, as well as queries made in person and via the case management systemensuring accurate and timely responses at all times and within agreed Service Level Agreements
• Maintain a high level of professional customer service at all times, both internally and externally.
• Build and maintain good working relationships with the wider People Team and third party providers, e.g. to ensure relevant and effective training is arranged and scheduled
• Comply with JMS Quality procedures and internal quality checks and audits
• Ensure accurate and timely data entry onto the People Systems, ensuring the ongoing integrity of, and maintenance of data entry and records.
• Maintain accurate records at all times, in line with PSSC processes, ensuring no local copies are held
• Ensure confidentiality and data protection is maintained at all timesincluding emails, letters and filing etc.
• Assist with collation of management reporting information and statistical information for reports as required.
• Ensure that all requests have been correctly approved and are processed in line with agreed processes and timescales
• Support the continual improvement of people team processes
• Be part of and promote good and positive teamwork in supporting each other, as necessary to achieve a given task.
• Support the wider People Shared Service Team, when required, with general HR or specific L&D processes
• Day to day responsibility for Learning and Development administration, using the relevant People Systems (e.g. Success Factors)
• Process invoices and journal cross charging costs accurately within deadlines set, using the Finance System (D365) and deal with any relevant queries
• Be a subject matter expert and support the admin process, for a number of Learning & Development training programmes
• Maintaining own continuous professional development (CPD) and knowledge of best practice in the administration area.
• Attend and engage fully in any learning and development activities that are deemed appropriate by your line management
• Work in the spirit of the Companys Investors in People accreditation, contributing best practice.

What we are looking for:

• Willing to advance in CIPD / Part qualified/or any relevant qualification required for the role
• Evidence of a good standard of English & Maths
• Proven track record of providing administrative support to a large, multi-site, multi-disciplined business
• Experience of working in or with a HR or Shared Service environment
• Experience of working within a HR/confidential environment.
• Proficient in the use of IT, good working knowledge of Microsoft Applications such as Word, Excel & Outlook
• L&D onlyExperience of Learning & Development administration (administration of courses and development programmes)
• Experience within the construction/civil-engineering sector