IT Support Engineer

Job Description

Overview The spirit of a startup. The resources of Enterprise. When you bring your experience and talents here, youll join a team of start-up minded creators and leaders. But were also part of Enterprise Holdings, one of the worlds most respected companies andowner of brands like Enterprise Rent-A-Car. For your career, and for your life, its the best of both worlds.Bodyshop Management Solutions is the foremost supplier of professional IT systems, designed to increase the profitability and efficiency of the modern bodyshop. With experience owning and operating bodyshops, we have developed the system of choice for manyof the worlds leading accident repair centers.We have a fantastic opportunity for a Support Engineer to join the Entegral team. This is an exciting and high-profile role that will provide the right candidate with a thriving and supportive workplace.Primary responsibilities for this role will be to provide telephone, remote desktop and on-site support to users of several applications such as Eclipse, CAPS and Fusion. You will be part of an IT support team who are responsible for protecting our customers,employees and our brands by incorporating security and compliance in all decisions and continuously identifying opportunities for improving our security posture.For more information about Entegral and other opportunities within Enterprise, go towww.entegral.co.ukResponsibilities Key responsibilities and accountabilities for this position will include, but are not limited to the following:

• Resolving queries and providing solutions quickly and efficiently
• Capturing and documenting information to provide accurate analysis
• Diagnosing and solving hardware/software faults
• Installing and configuring computer systems and peripherals
• Logging customer/employee queries on Zendesk ticketing system
• Managing inbound call traffic with a positive and friendly attitude
• Visiting customer sites to install/repair/replace hardware & software
• Communication with internal and external customers with how-to application questions
• Identify and troubleshoot reported issues, offering direct solutions or escalating to the relevant team(s)
• Maintaining strict adherence to the GDPR guidelines
• Liaising with suppliers and business partners, and maintaining interdepartmental relationships to improve communication and effectiveness
• Assisting with other departments and their projects

Qualifications Qualified candidates must be able to demonstrate the following skills/competencies:

• Previous experience in a similar Support Engineer role
• Demonstrated customer service skills with high quality verbal and written communication
• Ability to multitask, prioritise and work efficiently during periods of high demand
• Demonstrated aptitude for problem solving using strong analytical skills
• Satisfaction from helping others and improving established processes, enhancing service standards
• Must be an excellent team player
• Must have good knowledge of Microsoft windows and Microsoft Office
• Knowledge of Linux is beneficial but not necessary

Additional InformationPlease let us know about any accommodations you may need to participate in the recruitment process.

• Hours: 40 per week
• Salary: £22,000 to £25,000
• Location: Leeds

Entegral is a global team of individuals who collectively create a culture that strives to provide an inclusive environment where you can thrive. We offer an active community minded Diversity, Equality and Inclusion committee. We support our women throughmonthly employee resource groups. We believe in belonging through providing My Purpose, My Time paid time off to volunteer. We invest in your growth through dedicated Days of Development. We believe in people over process. We refine and challenge our agilemindset through various communities of practice. Your voice is important, and we have a commitment to listen in our company wide town halls.