IT Support Analyst

Job Description

Overview The spirit of a start-up. The resources of Enterprise. When you bring your experience and talents here, you will join a team of start-up minded creators and leaders. But we are also part of Enterprise Holdings, one of the worlds most respected companiesand owner of brands like Enterprise Rent-A-Car. For your career, and for your life, its the best of both worlds.Entegral is an integrated software platform that increases efficiency through the entirety of the claims process, enabling communication and collaboration between tens of thousands of vehicle bodyshops, insurance providers and other industry professionalsaround the world.This is an exciting and high-profile role within the Entegral team that will provide the right candidate with a thriving and supportive workplace.Primary responsibilities for this role will be to provide telephone and remote desktop support to users of the Entegral product suite. You will be part of an IT support team who are responsible for protecting our customers, employees and our brands by incorporatingsecurity and compliance in all decisions and continuously identifying opportunities for improving our security posture.Please note that this role is currently home office based (subject to moving to office based). Responsibilities Key responsibilities and accountabilities for this position will include, but are not limited to the following:

• Resolving queries and providing solutions quickly and efficiently
• Capturing and documenting information to provide accurate analysis
• Diagnosing and solving software faults
• Logging customer/employee queries on Zendesk ticketing system
• Managing inbound call traffic with a positive and friendly attitude
• Communication with internal and external customers with how-to application questions
• Identify and troubleshoot reported issues, offering direct solutions or escalating to the relevant team(s)
• Maintaining strict adherence to the GDPR guidelines
• Liaising with business partners, and maintaining interdepartmental relationships to improve communication and effectiveness
• Assisting with other departments and their projects

Qualifications Qualified candidates must be able to demonstrate the following skills/competencies:

• OND, HND in IT, or equivalent qualification, or previous experience in delivering high level Customer Service / Customer Support
• Demonstrated customer service skills with high quality verbal and written communication
• Ability to multitask, prioritise and work efficiently during periods of high demand
• Demonstrated aptitude for problem solving using strong analytical skills
• Satisfaction from helping others and improving established processes, enhancing service standards
• Must be an excellent team player
• Must have good knowledge of Microsoft windows and Microsoft Office

• Multi language (French, Spanish, German) is preferred but not essential.
• Bodyshop Industry knowledge is preferred but not essential.

Additional Information

• Regardless of your socio-economic background, university/college attended, subject studied, and level of education attained, Enterprise will always look at how you perform against our competencies and will judge you on that alone.
• Please let us know about any accommodations you may need to participate in our recruitment process.

Please note that due to the nature of the role, successful applicants will require a security check which involves Financial Probity and Basic Criminality. If successful at interview you will need a valid passport in your current name and proofof address dated inside the last 3 months.