Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Service Desk Analyst

Picture More
Job LocationLeeds
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

A fantastic opportunity has arisen for a customer-focused IT Support Analyst to work as part of the Service Team delivering high quality IT service to internal customersSkills required

  • A proven team player who is able to work closely and effectively with colleagues on a Service Desk
  • Excellent communication and problem-solving skills.
  • Good knowledge of Microsoft Office and Outlook.
  • Basic understanding of hardware knowledge of PCs, peripherals, iPads/phones, and BlackBerry
  • Excellent timekeeping as the shift-based working of the Service Desk team demands self-motivation and high personal standards in order to provide a seamless service to both internal and external clients.
    • Duties
  • Provide 1st line Service Desk assistance to those customers seeking support via the central support number; email or face to face by resolving issues at the first point of contact whenever possible.
  • Provide good quality triage to all calls. If an escalation is needed you will be responsible for providing good quality documentation of the work done to provide the escalation teams with the necessary information needed for further investigation.
  • Use the call logging software to record the details of all calls, enter updates, track status and resolution.
    • If you are keen to start or progress your career in a supportive professional services organisation please APPLY NOW Required skills
  • Analyst
  • Documentation
  • Microsoft Office
  • Service Desk
  • Software

    • Keyskills :
    Analyst Documentation Microsoft Office Service Desk Software

    APPLY NOW

    IT Service Desk Analyst Related Jobs

    © 2019 Naukrijobs All Rights Reserved