Finance IT Support Analyst

Job Description

Primary DetailsTime Type: Full time Worker Type: Employee Finance IT Support Analyst Leeds Permanent (Hybrid) The opportunity Weve an amazing opportunity to join our dynamic Finance team here at QBE on a full time, permanent basis as a Finance IT Support Analyst. Were looking for someone who is keen to progress within financial industry and understands ITIL and AGILE methodologies. In this role, youll be supporting the Finance team in improvement of manual processes and applying your expertise of project management. Reporting to our Global Finance Systems Manager, youll be partnering with wider business, accounting and IT to drive bestpractice sharing, process efficiencies and enhanced controls. Your new role

• Contribute to the development of teams business plan to maximize productivity and performance
• Proactively partner with members of the Finance department and learn about the business to translate business requirements into working solutions
• Project manage solutions, prioritize and understand when to escalate issues to achieve the required outcome and timeframes
• Maintain strong relationships with stakeholders, including internal and external auditors, to ensure service delivery meets customer expectations
• Manage, execute, and streamline the processes necessary to support the financial close across monthly, quarterly and annual cycles
• Support the department to meet planning cycles and reporting deadlines by coordinating efforts across multiple teams to support processing of required data
• Provide first line support, identify root causes and manage the resolution of incidents and service requests through Service Now
• Coordinate Change Requests and support system related project work with third party suppliers, working with the project team to ensure projects are delivered on time and in accordance to business requirements
• Assist in the production of accurate financial returns required by internal and external bodies and regulators to meet reporting deadlines

About you Youve capability to effectively prioritise your workload and communicate with stakeholders at various levels. Other skills youll need:

• Problem solving skills
• Experience of building efficiency upon existing processes, and creating and implementing new processes
• Ability to explain business systems and information to wider function and business
• Team player skills with the ability to work collaboratively and develop successful working relationships
• Desire to gain knowledge and skills
• Analytical insight with the ability to extrapolate from limited or complex data
• ITIL qualification (desirable)

Why QBE At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, thats why we have created At My Best". Its our connection, our way of showing we have your back. We understand that one size doesnt fit all and that priorities can changedepending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBEDNA - because we know its not just what we do that matters, its how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverseworkforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of todays workforce. QBE aims to build a workplace that is fair and inclusive because we want to attractand retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/). Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include: 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award" Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year" Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response"" Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year" We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Womens Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainableand resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBEs sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winningimpact investment initiative s4Good, please visit our Sustainability homepage and read our latest Sustainability Report ( Link ) . About QBE We can never really predict whats around the corner, but at QBE were asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. Were proud to work together, and encourage each other enable r