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Deskside Support Specialist 2nd line support

Sewell Wallis
Job LocationLeeds
EducationNot Mentioned
Salary£35,000 - £37,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Sewell Wallis are currently recruiting for a Deskside Support Specialist to join a well-established, business based in the Leeds area on a permanent basis.The business offer a relaxed, friendly culture working with a supportive team with strong scope for progression.This post requires someone with experience in second line IT support ideally within a professional services environment.The main duties of the role will include:-

  • Providing deskside support to Leeds and other European offices on various applications, including Windows 10, Microsoft 365, Work 10, Internet & Intranet, telephone, Unity Messaging, iPhone/Blackberry Work/Intune, Citrix, time recording, Teams, Zoom, Teamviewer,Big Hand and proprietary applications.
  • Laptop imaging and deployment.
  • Providing second level support on issues escalated from the IT Help Desk in the US, and other support teams in EME.
  • Escalating problems to the appropriate Analyst, Programmer, Supervisor, or Manager when necessary. Assist with information gathering, communication, or as requested in the resolution of escalated problems
The ideal candidate will:-
  • Strong PC, Windows, and applications knowledge. Technical skills required: Active Directory, Windows 10, Citrix, MS Office 2010/2016, Internet/Intranet technology, Zoom/Teams, printers & printing, PC Desktop and Laptop hardware knowledge, call logging systems.
  • Excellent communication, interpersonal and customer-service skills.
  • Ability to work effectively with all organisational levels.
Benefits:
  • Modern, Leeds City Centre office with on-site cafeteria.
  • Great progression.
  • Competitive salary.
For more details please contact Becky GibsonTo apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your applicationhas not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions.We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshireand Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.

Keyskills :
IT support 2nd line support 3rd line support pc laptop smartphones deskside windows MS office

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