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Customer Service Representative

red recruitment
Job LocationLeeds
EducationNot Mentioned
Salary£23,400 - £29,250 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Red Recruitment is recruiting Customer Service Representatives to join our client, a market leader in acquiring and managing vulnerable customers, helping them find a solution to clearing their outstanding debts.Due to the nature of this role, the suitable candidates must be empathetic, trustworthy and professional.The salary for this position is £23,400 per annum, there is also an opportunity to earn up to £29,250 on target earnings.Benefits and Package for a Customer Service Representative:

  • Salary: £23,400 per annum (OTE £29,250) + monthly bonus of £489.50
  • Hours: Rotating shift patterns, hours between 8am - 7pm (only 1 7pm finish) and 1 Saturday a month 9am - 2pm
  • Contract Type: Permanent
  • Location: Leeds (city centre)
  • Hybrid (1 week at home, 1 week in the office)
  • Monthly bonus up to £487.50 (£5,850 bonus per year)
  • 6 weeks training
  • 34 days annual leave (including public holidays)
  • Employee assistance
  • Pension plan
  • Gym discounts
  • Free on-site parking
  • Loyalty reward scheme
  • Toast, fruit and free drinks available in the office
  • Healthcare plan
  • Regular dress code
Key Responsibilities of a Customer Service Representative:
  • Helping customers find a sustainable solution to managing their personal debt
  • Using a variety of contact methods, including telephone and digital channels
  • Resolving any customer queries, following clear and compliance procedures
  • Negotiating with customers in a considerate manner
Key Skills and Experience of a Customer Service Representative:
  • Warm and friendly telephone manner is essential
  • You should have a passion for delivering great customer service
  • Strong IT skills particularly with Microsoft Office is required
  • You will need to be empathetic, trustworthy and professional as you will be dealing with vulnerable customers
  • Being able to work towards targets and KPIs is also required
If you are interested in this position and have the relevant skills required, please apply now!Red Recruitment (Agency)Required skills
  • 1Call Centre
  • 1Contact Centre
  • 1Customer Service
  • 1Customer Representative
  • 1Call Handler
  • 1Telephone Operator
  • 1Telephone Handler

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