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Customer Service Agent

Job LocationLeeds
EducationNot Mentioned
Salary£22,000 - £22,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Jo Holdsworth Recruitment are delighted to be working with a highly successful manufacturing company on the outskirts of Leeds City Centre, who operate through a network of over 130 franchises. Due to their continued growth and success, they are lookingto recruit an experienced Customer Service Advisor on a full-time, permanent basis.You will be working within a lively customer service department alongside an amazing team of professionals. The role will consist of assisting customers via phone, email and social media channels, offering solutions to resolve the customers concerns.This is an exciting opportunity to join the company during a time of growth and would be the perfect role for someone with phone-based customer service experience!Responsibilities:

  • Daily communication with customers via phone, email and social media channels
  • Investigate, create and deliver innovative and forward-thinking solutions to customer concerns
  • General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network
  • Strong relationship and stakeholder management skills
  • Answering inbound and making outbound calls to customers who have raised a concern, require a repair or further support.
  • Supporting customers who prefer to transact via email or social media, responding to requests as required by the customer.
The ideal person will have:
  • A passion for delivering excellent customer service
  • Previous customer service experience
  • Excellent attention to detail
  • Good computer skills (MS platforms, softphone, email)
  • Excellent communication skills, both written and verbal
  • Strong organisational skills
This is a great opportunity for an enthusiastic and self-motivated customer service executive to join a friendly and welcoming team. Free parking is available on site, if you feel that this is the role for you, we would love to hear from you!Due to the amount of applications we receive, unfortunately we are not able to give feedback to individuals. If you have not heard back within 5 days, please assume that you have not been successful for the role you have applied for. By applying to thisadvertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)

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