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Job Location | Leeds |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time Work from home |
Customer Service AdvisorLovell Park, LeedsSalary: £19,292 basic salary+ £771Flex cashShift pattern: Midday (start times between 11am and 1pm, finish times between 7pm and 9pm)Well just need you to commit to a specified shift pattern for a minimumof 12 months (after which you can request a change to your working pattern to suit you).Were continually recruiting for our roles throughout the year, thats why you might see the same location being advertised.At Lloyds Banking Group, were helping Britainrecover.And were helping people, businesses and communities prosper.With a caring attitude, youll help us become the best bank for customers.What youll doYoull support customers of our Lloyds Bank, Halifax and Bank of Scotland brands.Speaking to all kindsof people every day, youll take care to understand their needs.Youll make sure everyone gets the best from their bank.How youll do itIt all starts with a fantastic, paid 6-week training programme.Youll learn all about our products, so you dont need anyprevious financial services experience.Well give you all the skills and knowledge you need to make a real difference for customers.Youll connect to them by phone, social media, webchat and video call.Where youll do itThis job is part of our Leeds contactcentre team, based at Lovell Park.But youll have the option to work from home after your initial 3-month training and supervision. *What youll bringPassion for helping peopleAbility to put yourself in different customers shoesDetermination to deliver onyour promisesWillingness to commit to shiftsGreat rewardsAs well as your salary, youll enjoy a rewards package packed with flexibility. Highlights include:30 days holiday, including Bank HolidaysAnnual performance bonusGenerous pension with life coverGreatdiscounts on your weekly food shop, travel and electronics/mobilePrivate medical coverFree health and wellbeing offeringsOption to take your £771 Flex cash pot as cash or spend it on extra benefits, such as buying extra holiday or getting a 15% discount cardthats accepted at 70+ major retailersYoull be part of an inclusive workforce that wants to be as diverse as the communities we serve.Help us shape the financial services of the future and youll enjoy lots of opportunity to develop and grow.Were passionateabout diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.Just let us know if any reasonable adjustments are needed to our recruitment processes and well try to accommodate them.So, if you havethe passion for helping people were looking for then wed love to hear from you...Our roles often generate a lot of interest and can close early so dont miss this chance to apply!* At present colleagues can request to become Home Workers from 3 months tenure,which is subject to Senior Manager approval and satisfying performance behavioural requirements.At Lloyds Banking Group, were driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers,businesses and communities. With us youll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means youll have many opportunities to learn, grow and develop.Were focused on creating a values-ledculture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.