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Customer Service Advisor

Pertemps LBG
Job LocationLeeds
EducationNot Mentioned
Salary£10.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Customer Service Advisor Location: Lloyds Banking Group, 1 Lovell Park Road, Leeds, West Yorkshire, LS2 8DAPay Rate : £10.00phPertemps are currently recruiting for Customer Service Advisors on behalf of our client, a leading bank, committed to supporting customers, communities and businesses for over 320 years.If you put the customer at the heart of everything you do, have a passion for people, can build lasting relationships with customers and are motivated and enthusiastic then this is the opportunity for you.You will be working in the Stockbroking Team within Pensions and Investments, that sit in the Insurance and Wealth division. You’ll be based in their Leeds contact centre and be using your excellent customer service to be the first point of contact for their customers, helping them resolve issues either via the telephone or Webchat. Attention to detail is key, as is the ability to keep a focus on customer outcomes.Right from the start, you’ll be given full training and all the support you need with a 5-6 week Induction Programme. This will be followed by a further on the job telephony training by your Team Manager , where you will be supported whilst you learn. During this time you will be given all the coaching and development you need to achieve your competency. So you don’t need previous experience of stockbroking finance or banking however some knowledge and experience of in a telephone based role is a plus.ROLE:

  • 6 month temporary role with the possibility of extension
  • Working patterns Monday – Friday 08:00 – 20:00 and 1 in 6 Saturdays (until 12:30)
  • 35 hours a week
    • KEY RESPONSIBILITES:
  • Deliver first class customer service through the provision of accurate, professional and friendly contact over the phone to a wide range of customer enquiries that cover the range of products and services offered by HSDL including ISAs, Self-Invested Personal Pensions and Online Investment Accounts, across multiple our client’s Brand.
  • Ensuring that all transactions are accurately recorded in accordance with internal processes and procedures
  • Work within the parameters set by your Team Manager to meet your work allocations, personal and professional development targets
  • Build relationships typically at peer level across the business in order to clarify facts, verify technical details, exchange information or resolve enquiries and issues. You will be expected to escalate these as appropriate.
  • Record all customer complaints received in line with the group complaints handling policy, take ownership for resolution and resolve complaints, 80% of which should be dealt with at first point of contact (FPOC) or within 48 hours, identify root cause and work with the relevant business team to address this
  • Be self-sufficient to build knowledge of the London Stock Exchange, International Stock Markets and all aspects of trading equities. To ensure that this is kept up to date from all relevant sources, and be motivated to supplement and maintain your own Continuous Professional Development in this area
    • SKILLS:
  • Dedication and passion for helping customers is vital. You’ll be a real people person, with excellent listening and communication skills.
  • The determination to go the extra mile for our customers every day to provide that truly personal service
  • The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities
  • Excellent communication skills (both verbal and written)
    • WHAT’S IN IT FOR YOU
  • Paid training
  • Great rates of pay
  • The opportunity to work with some of the most influential and experienced managers in the banking industry
    • Please note if we receive a large volume of applications the advertising may close earlier so don’t delay in submitting your application.If you are successful as a Customer Service Advisor you will be required to pass a CREDIT CHECK and DBS CHECK

    APPLY NOW

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