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Customer service advisor

Page Personnel Secretarial & Business Support
Job LocationLeeds
EducationNot Mentioned
Salary£24,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

This is an opportunity for an enthusiastic and customer-focused individual to thrive in a role as a Customer Service Advisor . Based in Leeds, the position requires the successful candidate to provide professional and efficient assistance to clients andcontribute to the overall customer experience.Client DetailsOur client is a reputable organisation within its industry, with a significant workforce of employees. They are committed to improving the customer experience and pride themselves on their robust customer service department.Description

  • Handle customer enquiries via phone, email, and face-to-face.
  • Provide accurate information to customers about services and procedures.
  • Liaise with other teams to resolve customer issues effectively.
  • Maintain up-to-date knowledge of the organisations services and offerings.
  • Record customer interactions in the companys CRM system.
  • Contribute to team meetings and training sessions.
  • Uphold the companys high standards of customer service at all times.
  • Support the implementation of new customer service initiatives.
ProfileA successful Customer Service Advisor should have:
  • Excellent interpersonal and communication skills.
  • Proficiency in using CRM systems and Microsoft Office suite.
  • A strong customer service orientation.
  • The ability to handle difficult situations with tact and diplomacy.
  • A high level of accuracy and attention to detail.
  • A qualification in Customer Service or a related field is desirable.
Job Offer
  • A competitive salary package.
  • A positive and supportive company culture where your voice matters.
  • Comprehensive training and professional development opportunities.
  • A location in Leeds that is easily accessible by public transport.
  • Great benefits package

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