Customer Service Adviser

Job Description

In the Customer Adviser role youll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at Direct Line Group.Our salary package starts from £23,400.Youll also have an opportunity to earn an additional bonus up to £4200 per annum for sales roles (dependent on the role and your performance).Apply now for our 2024 start dates. Full time 37.5 hours per week.What youll be doing: In our Sales roles youll take calls, help with queries, find the right product for their needsor you will behelping keep customers safe on the roadside when they have broken down or support them through a claim which is upsetting for many. In all roles you will be supporting our customers, youll work to targets to achieve team and individual goals. Our customerservice teams are available between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00. Ou r Greenflag Rescue teams are available Monday- Sunday 06.00 - 22.00. Our Claims teams are available between Monday - Friday 08:00 – 20.00,Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00. In these roles youll work shifts across these hours which well share more about in your interview and your 6-8 weeks training will be discussed during your application.What youll need: The role is busy and challenging, bring your resilience, enthusiasm and energy and you’ll be right at home within our outstanding Leeds team, whose culture embodies what DLG is all about. Well provide you with a technology bundle to suityour needs when working from home, so all youll need is a good internet connection and a quiet space to work. Were on a transformation journey to The Contact Centre of the Future, which will be customer-centric and data-driven, therefore youll be comfortableusing a PC, and really enjoy and understand how data drives us forward as a business. Ways of Working Reporting to your team leader youll work on a hybrid basis. You’ll be in our Leeds office with your team either 2-3 days a week or one week in five dependingon the department you join, where you’ll really benefit from additional support and team connections to ensure you are empowered to do right by our customers (our teams love their in-office days and social events). You then have the choice of working fromhome the rest of the week or you can book a desk in the office if you prefer. Benefits We recognise we wouldnt be where we are today without our colleagues, thats why we offer such excellent benefits designed to suit you as and when you need them: 9% employercontributed pension50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown coverAdditional optional Health and Dental insuranceGenerous holidaysBuy as you earn share schemeEmployee discounts and cashbackOpportunity to apply to our customer service and data apprenticeship to develop skills for the futurePlus many moreBeing yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our businessan inclusive place to work, where everyone can be themselves and succeed in their careers. We know youre more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different waysso if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you. #LI-Hybrid #LI-CM2