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Customer Experience Advisor

Sky Betting and Gaming
Job LocationLeeds
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As a Customer Experience Advisor at Sky Betting & Gaming, youll be part of a supportive team thats passionate about helping you develop into a customer expert. There are opportunities for everyone to grow here. Its unavoidable; its part of our culture.Were all encouraged to share knowledge, learn new things and network around the business.We are customer obsessed. Everything we do is to make their experiences with us even better and youll be given everything you need to help us do that.Theres training available, right from the word go. We break this training into an initial Onboarding course then off into specialist Bet or Gaming content, depending on the team you join. We focus on your learning and take practical steps to help youbecome the very best Customer Experience Advisor that you can be.Your day to day duties could include the following:

  • Taking customer queries viaChat, Phones or Email
  • Administrative queries such as verifying customers, resetting passwords and payment queries
  • Ensuring that our customers are using our products safely and having conversations to ensure that they are utlising of our Safer Gambling Tools and support
  • Keeping up to date with new and existing promotions for both Bet and Gaming customers.
  • Support on general day-to-day queries that are related to the product, this could betting queries including football, horseracing, boxing etc. If in gaming this will be regarding our Vegas, Casino, Poker and Bingo products.
  • Providing solutions to customer issues and offering an industry leading service
Our Team Manager will support you, along with Senior Advisors to develop your skills out on the Customer Experience Centre floor, learning all you need to know about our customers. You will be full time - working 37.5 hours per week, Friday to Tuesday with shifts falling between the hours 10am - 10pm.For the first two weeks whilst you are in induction training, you will be expected to work Monday to Friday 9:00am to 5:00pm.The start date for this position will be 17th January 2022.Starting salary - £19500Please be aware that if you are successful in the recruitment process, your offer will be subject to you passing our Pre-Employment Checks. For more info on our checks please use the link:https://pre-employment-checksAs part of the recruitment process we will need to share your name and email address with our providers at HireVue, which allows you to participate in the initial digital interviewYou will be full time - working 37.5 hours per week, Friday to Tuesday with shifts falling between the hours 10am - 10pm.For the first two weeks whilst you are in induction training, you will be expected to work Monday to Friday 9:00am to 5:00pm.The start date for this position will be 17th January 2022.Starting salary - £19500Please be aware that if you are successful in the recruitment process, your offer will be subject to you passing our Pre-Employment Checks. For more info on our checks please use the link:https://pre-employment-checksAs part of the recruitment process we will need to share your name and email address with our providers at HireVue, which allows you to participate in the initial digital interview

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