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Job Location | Leeds |
Education | Not Mentioned |
Salary | Salary negotiable |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract , full-time |
We have an exciting opportunity for several Credit Controllers to join our Collections team. The HM wants to trial potential evening shifts - if any workers were interested in working 2-8, either entirely, or mixed with days, there is scope for this, as he hopes evening calls would help increase success of debt collection calls.. Re this, they willconsider part time workers from 16+ hrs if needed.3 days office during initial training (WF3 1WE is the postcode), reducing to 2 per week after initial 3 weeks, subject to performanceRole OverviewWe have an exciting opportunity for several Credit Controllers to join our Collections team. The ideal person will have previous experience in a debt recovery or credit control environment as you will be responsible for the timely collection of invoiced income that is due to our NHS Clients. If youre hardworking, enthusiastic and enjoy working to targets, this could be the perfect role for you or someone you know!Key Responsibilities You will work as part of a large team collecting overdue debts by telephone and emailEffective daily contact with NHS SBS clients, debtors, and departmental stakeholdersContribute to improving the organizations client Net Promoter ScoreResponsible for the management and resolution of client queries, with escalation support from the CollectionsTeam Leader or Collections SME Proactively review Client Debt reports with the Debt SMEEnsure security, integrity, and confidentiality of all dataEssential Skills Experience of working in a debt recovery or credit control positionCan demonstrate being able to thrive in a target driven environmentAbility to build effective and positive relationships whilst delivering a high standard of customer serviceExcellent negotiation skills and the ability to challenge where appropriate NHS Clients and their debtorsSeek to solve problems and suggest solutions before having to escalate themAttention to detail is essential as all debtor interaction must be recorded for audit purposeDesirable Skills High volume inbound or outbound call handling experienceNHS Finance knowledge or experience Experience of working within a Shared Services environmentPlease send all cvs to -