Commercial Technical Controller

Job Description

Technical Controller (Full Time, Permanent Position) Leeds, Glasgow or Manchester – (Hybrid 1/2 days in the office)Lets make the most of your talentAbout us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed marketpowerhouse. And we all work together to be brilliant for customers, every single day.What youll be doing You will support T&LL management team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL team be a key contributor to claims technical strategyand practice.Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own & departmental portfolio of large & complex loss claims. Claims servicing to meet or exceed agreed SLA’s and caseload/FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms Support Commercial Property Technical Claims Manageras SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. Support Commercial Property Technical Claims Manager with therecruitment, performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. Support and embed professional risk management as key part of culture to the standards expected of an independent organisationas tested in a due diligence process. Identify, own and manage the risks involved in running our business appropriate to my role, in line with theDirect Line Group risk frameworkWhat were looking for Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment Knowledge of Fraud and Investigation Aware of Insurance Principles& Practice Excellent customer service and stakeholder management skills Excellent interpersonal skills Ability to work to deadlines and agreed SLAs Experience of mentoring and coaching othersHours:35 hours (Monday to Friday, 9am to 5pm)There’s no-one else like you.No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.We’re proud of who we are, of what we do, and what every single one of us brings.Join us.Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.Together we’re one of a kind.What we’ll give you in return: We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining thebest parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health andDental insurance Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! Up to 10% performance-based annual bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybridcar in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many moreWays of Working Our hybrid model way of working offers a best of both worlds approach combining the best parts of home and office-working, offering flexibility for everyone. When youll be in the office depends on your role, but most colleagues are in 2 daysa week, and well consider the flexible working options that work best for you.Read our flexible working approachhere Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making ourbusiness an inclusive place to work, where everyone can be themselves and succeed in their careers.We know youre more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitmentteam who will be happy to support you.#LI-JH1 #LI-Hybrid