Client Success Manager

Job Description

What Well Bring:TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications,utilities, gaming, government and insurance.What Youll Bring:If you are a talented, ambitious, hands on team player with a passion for sales and customer service…then keep reading!The Growth Engine is a new high energy direct sales function within TU which brings exciting opportunities for the right individuals to really make their mark. This newly formed department will be a busy hub of activity which provides fantastic opportunitiesfor its team members and best in class service for our clients. We are creating a resilient, driven and highly enthusiastic team of professionals to join us at our busiest time to support TU’s continued growth - all whilst having a little fun.About the role:The Customer Success Manager (CSM) is responsible for delivering high quality proactive account management for their portfolio of clients, as the key interface between the Client and the internal business units within TU.The CSM will also be responsible for the revenue protection of their allocated clients, handling contract renewals whilst providing best in class service.Responsibilities:

• Takes ownership of the management of their clients & TU Business goals, independently delivering and executing against these, to promote and develop yourself, to provide expert management of the client base.
• Proactively manage a portfolio of accounts from trial and On-boarding through to BAU on-going relationship management.
• Proactively engaging with clients at renewal to renew contracts and retain the business.
• Can problem solve by analyzing solutions using own judgement and can handle contentious or more complex queries.
• Works closely with our Sales teams to proactively support all new and existing client relationships, to retain and grow our client base, in a way that drives the highest NPS score possible.
• Interpret/Understand complex topics and successfully communicate all relevant details in an appropriate way and level for the respective audience.
• Builds and leverages relationships with other departments.
• Recognizes and develops individual abilities and efforts while at the same time promoting a collaborative and cooperative team atmosphere.
• Is a continuous champion for the organisation, sharing knowledge of TransUnion’s core products and services with the wider team.

Skills & Experience you will have:

• Requires a strong background in the credit or related industry
• Excellent communication and negotiation skills with all internal and external clients.
• Attention to detail with the ability to project manage, set priorities and stay organised.
• Proven establishment, maintenance and retention of client relationships are essential.
• Ability to demonstrate independence and initiative are a necessity.
• Must be strategic-minded, able to take in information from multiple sources and circumstances and formulate an overall solution or decision.
• Ability to persuasively communicate ideas to colleagues and customers in scenarios with flexibility and sound judgment.
• Collaborative mindset and Team Player - not afraid to help where needed.
• Works well under pressure.
• A passion for first class service and a customer-focused mindset
• Experience of using Salesforce.
• Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio

Impact Youll Make:At TransUnion you will be joining a friendly, forward thinking global business.We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London.As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion - a place to grow:We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.Interview & Hiring Process:Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.Reasonable Adjustments:If you require any reasonable adjustments to attend an interview with us please make us aware of this on your application.