Business Transformation Analyst - Leeds

Job Description

Exciting Opportunity: Business Transformation Analyst in LeedsAbout EngieENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilstsupplying energy to organisations of all sizes.We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.About the roleThe purpose of this role is to provide business analysis allowing Energy Supply to develop and achieve the company strategy including major business projects and new market penetration.ENGIE are recruiting for a Business Transformation Analyst based in Leeds . This is a Permanent role, working full time Monday to Friday.On offer is a competitive salary, bonus and benefits package.Key Responsibilities

• Providing Business Transformation Analyst support on key operational change programmes from initiation to deployment.
• Leading process improvement initiatives across the business to build efficiencies, reduce risk and improve overall customer experience.
• Define and map business processes for both to be’ and as is’ states.
• Evaluating information harvested through surveys and workshops, task analysis, and business process description.
• Capturing Business requirements (user stories, functional/non functional)
• Ensuring all business improvements / changes consider the customer at the centre of all delivery, apply lean principles throughout.
• Capturing benefit cases across each initiative / project & assessing benefit realisation following deployment.

Key Requirements

• Working knowledge of the B2B or B2C Gas and Electricity supply industry desirable.
• Desirable to have or be undertaking learning towards certification in Lean / Lean Six Sigma / Scrum / IIBA
• Experience of identifying and implementing business improvements, demonstrating the ability to influence and motivate.
• Process mapping (BPMN or similar), Customer Journey Mapping, requirements specification (User Stories, Functional Specifications), frameworks (Six Sigma, Lean). Experience of general change concepts, target operating models.
• Desirable experience in one or more of the following; CRM (Salesforce), Energy Industry Solutions (e.g. DCC, U-Smart, AFMS, Junifer.) & Telephony Solutions (Genesys),
• Experience of development and requirements management tools such as Jira, Confluence, IMB Blueworks. Must have experience of MS applications including Office 365, SharePoint, PowerPoint, Excel & Visio

What benefits we offerFlexible WorkingWe understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. Thats why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaboratingin a professional office environment. Youll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.Bonus ProgrammeWe reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.Life AssuranceWe prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.Income ProtectionYour financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if youre unable to work due to illness or injury.Employer Pension ContributionWe invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that youre building a solid foundation for your retirement.Healthcare Cash PlanYour well-being matters to us, which is why we provide a healthcare cash plan. Youll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your familys healthwithout financial worries.myENGIEWe offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.Diverse EmployerENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equityand inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued,respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.Equal OpportunityWere an equal opportunity employer, which means well consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protectedcharacteristic. We recruit and develop our people based on merit and were committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and anydata we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fairand inclusive.