Assistant Relationship Manager

Job Description

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported.We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diversecharacteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidatesmust have the relevant work rights to be considered for an opportunity at this company. Successful applicants will be required to complete background screening prior to commencement of employment....OverviewWe are currently recruiting for an Assistant Relationship Manager to join the team in Corporate Markets. Our Relationship Managers are a dedicated team who provide a single point of contact for each of the client companies, in addition tothe benefit of both share registration and share plans.The Assistant Relationship Manager will assist the Relationship Manager in their role as principal point of contact between Link Group and the clients secretariat department, ensuring delivery of the highest quality service. Whilst this isa demanding role, it is an extremely rewarding position with the potential of advancement for the right candidate.The Assistant Relationship Manager can be based full time or on a hybrid basis at either our Gresham Street office in London, or our City Centre office in Leeds. You will need to be within a commutable distance of one of theselocations.What youll be doing: Developing and maintaining great business relationships with clients Dealing with enquiries from clients and their associated advisors, such as lawyers, brokers and auditors Supporting, planning and managing key business and client initiatives and post implementation analysis Attending company meetings (AGMs/EGMs/Court/Review Meetings), in addition to assisting at the meetings when required Agreeing and preparing timetables and advising departments of forthcoming corporate events Providing guidance as required on registration, share plans and industry matters, in addition to keeping up to date on any respective change Preparing information for financial reporting requests, ensuring the accurate maintenance of client records on SalesForce and accurate and timely management of invoicing and payments Assisting with the launch, ongoing events and maturity events on share plans Analysing clients and identifying selling opportunities, cost saving efficiencies and cross-divisional opportunitiesWhat were looking for: A customer focused attitude with experience in a client/customer facing/service role and good commercial awareness to understand client requirements The ability to prioritise your own workload and work to tight deadlines whilst remaining flexible in your approach Exceptional verbal and written communication skills with the ability to always remain diplomatic and tactful Good stakeholder management skills with the ability to develop and maintain working relationships with a variety of internal and external customers and clients Great analytical skills with the ability to review a client portfolio and see sale opportunities to grow revenue Enthusiasm, self-motivation and the confidence to handle client enquiries, including complaints, in a professional manner Excellent Microsoft Office skills, especially in Word, Excel, PowerPoint and Outlook Great attention to detail with a conscientious, thorough and accurate approach to work and the ability to take a task, own it and see it through to completion A professional and friendly manner The ability to think critically to help achieve solutions, with good problem-solving skillsAbout Link Group / Corporate Markets / The Team:Link Group works in partnership internationally with almost 7,000 clients including asset managers and investors, business managers, asset owners, trustees, issuers and borrowers. We provide the infrastructure through which assets are secured or deployed inboth regulated and unregulated markets.We offer industry-leading shareholder services through Link Market Services to a wide range of corporates, issuers and business managers. We are the largest UK share registrar providing services to more than 1,300 companies large and small across the UK.We administer share plans for over 200 clients and have worked on more than 50% of UK IPOs since 2005. Our unique place in the market, combined with our partnership and relationship management approach, enables us to play a vital role in connecting issuerswith 5 million shareholders around the world.Whats in it for you A very competitive basic salary plus benefits. 23 days holiday to start, (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave. Company matched pension scheme, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeksand plenty more. Voluntary benefits designed to suit your lifestylefrom discounts on retail and socialising, to health & wellbeing, travel and technology. The possibility of working from home, flexible working or working part-time options are available. Youll get the chance to follow your chosen career path anywhere in Link Group. Youll be joining a network of 7,000 experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skillsand...