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3rd Line IT Engineer

Verus Recruitment Partners
Job LocationLeeds
EducationNot Mentioned
Salary£30,000 - £40,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Position: Senior Infrastructure Engineer - 3rd Line Specialist Location: Leeds Salary: £30,000 - £40,000 Employment Type: Permanent, Full-timeExciting Opportunity Alert!Verus Recruitment Partners is thrilled to partner with an innovative MSP based in Leeds, renowned for its exceptional commitment to customers, dynamic work environment, and cutting-edge tech offerings.As a Senior Infrastructure Engineer in this role, youll be at the forefront of our team, serving as the go-to escalation point for Service Desk matters concerning Infrastructure and Networking. Your mission To deliver nothing short of exceptional, expertservice to our valued clientele, while being an integral part of a collaborative, high-caliber team dedicated to excellence.Key Responsibilities:

  • Tackling complex third-line technical issues, setting and surpassing KPIs to uphold our standards of excellence.
  • Providing expert assistance for all customer inquiries and incidents, ensuring seamless support throughout the ticket lifecycle.
  • Taking ownership of incidents and providing unwavering support until resolution.
  • Contributing to Technical Pre-Sales Consultations, and collaborating with Sales Managers to drive successful outcomes.
  • Creating and maintaining detailed client documentation to accurately reflect changes and updates.
  • Offering on-site 3rd-line support as needed, ensuring clients receive top-notch service.
  • Participating in Research and Development efforts, and contributing to the design and implementation of cutting-edge Systems Architecture Solutions.
Required Skills/Experience:
  • Proven experience in an MSP environment, showcasing your expertise in handling diverse technical challenges.
  • Excellent working knowledge of Windows Server, Exchange Server, Active Directory, Virtual Servers, VMWare or Hyper-V, SharePoint, and Office 365
  • Troubleshooting skills for networking protocols and technologies like TCP/IP, DNS, DHCP, routing, and vLANs
  • Familiarity with daily system checks, servers, backups, firewalls, and anti-virus software
  • Certifications such as MCSE/MCITP Enterprise or Server Administrator
  • Knowledge of VOIP
  • Possession of a full clean driving license.
  • Strong problem-solving and communication skills.
  • Ability to work independently and with a flexible, can do’ attitude.
What We Offer:
  • Competitive holiday allowance, including your birthday off to celebrate!
  • Support for personal certification, empowering you to advance your career.
  • Personalised development plans tailored to you.
  • Joining a vibrant team with an exceptional company culture.
  • Engaging in regular social events.
  • Access to a 24/7 Employee Assistance Programme, prioritising your well-being.
For more information, please contact our Sheffield Team on ***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer**Keywords: 3rd Line, Engineer, Service Desk, Leeds, Sheffield, West Yorkshire, South Yorkshire, IT Engineer, Senior IT Engineer, Service Desk Engineer, MSP, Managed Service Provider

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