Facilities Technical Services Manager

Job Description

Reporting to the Account Manager, you will be leading a team responsible for the front line management of the day-to-day delivery of Hard FM services. This will encompass all aspects of Technical Services included within the agreed SLAs including the managementof in-house and outsourced resources / subcontractors. This includes the effective management and delivery of planned preventative maintenance programs, responding to the reactive needs of the client, to ensure continuous improvement and financial performancewithin agreed budgets. This role will provide technical services to a large coffee production plant and site offices meeting rooms and conference center. The Hard FM Manager will be accountable for the performance of the Hard FM, (including building fabric)contract and take an active role in ensuring service failures are kept to a minimum and self-delivery is demonstrated wherever possible. The role will also be responsible for the delivery of the financial budget of in scope and out of scope projects as wellas the direct management of all team requirements including training, development and HR requirementsEssential Skills & Experience

• Qualified at Degree level in either Mechanical or Electrical Engineering/Building Services
• ONC/HNC electrical / mechanical qualification or equivalent
• Knowledge and understanding of Electrical, Mechanical and HVAC systems & compliance
• Completed recognised apprenticeship
• Demonstrated previous experience of management of Hard FM / Technical Services Contracts
• The ability to influence change where required, along with customer facing attitude and excellent team building / people management skills
• Have experience in coaching, developing and influencing teams
• Services management experience of people and commercial issues
• Good communication skills with the mental agility to think on feet and provide convincing practical solutions in a timely manner
• Strong analytical skills with a strong bias towards P&L financial management
• Intelligent approach to performance monitoring including relevant experience
• Well-developed co-ordination skills
• Proficient IT skills, including Excel, Word & Microsoft office, and use of CAFM systems and PDAs.
• Experience of working to ISO 9001 quality system
• Participate in out of hours on call and overtime when required
• Hold a driving license
• Attend training courses when required.

Desirable Skills & Experience

• Preferably NEBOSH or IOSH Qualified
• Previous experience within managing high profile client offices and distribution centres
• Member of appropriate professional body