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Retail Assistant, Kings Cross Station - Platform 9 ¾

WarnerMedia
Job LocationLeavesden
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

A fantastic opportunity to join Platform 9at our Harry Potter Store in Kings Cross Station as our new Retail Assistant. Do you have experience in a retail, customer service or visitor focused environment Apply today!The JobTo work as part of the sales team to provide each customer with an optimum level of customer service, and to ensure the retail store meets sales targets. Maintain visual standards and support effective stock management. This role is a 3-month contract runningfrom mid-June to mid-August.The Daily

  • Provide and continuously develop your product knowledge
  • Replenishing stock and maintaining high standards of merchandising and housekeeping.
  • Displaying good listening skills, identifying customer needs and responding to them quickly.
  • Showing flexibility and willingness to meet store needs during the period of employment regarding hours, work and duties.
  • Adherence to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.
  • Confidence to engage with groups of customers at a time and relay product information in an enthusiastic and entertaining manner.
  • Engaging with customers on photo opportunities outside the shop.
The Essentials
  • Previous retail experience or experience working with the public (if a school leaver, work experience is desirable)
  • Selling skills - proactively seeks out opportunities to increase sales.
  • Able to communicate clearly and confidently with the public.
  • Able to use own initiative.
  • Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
Please note:
  • Due to the adaptive nature of this role flexibility is required to suit the needs of the business.
  • Roles within the retail team will include working on our tills, interacting with customers and replenishing our shelves. All Retail Assistants will need to work across all these functions at different times.
  • Flexibility to be able to work up to 16, 24, 32 or 40 hours a week on a shift pattern
The Perks
  • Exclusive Warner Bros. events and advance screenings
  • Paid time off every year to volunteer for eligible employees
  • Access to well-being tools, resources, and freebies
  • Access to in-house learning and development resources
  • Part of the Warner Bros. family of powerhouse brands
Department OverviewWarner Bros. Studio Tour London - The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 14 millionvisitors since opening in 2012, features retail stores with merchandise celebrating the Harry Potter film series and has received over 40,000 reviews on TripAdvisor with 96% rating the experience as excellent or very good.Since launching, additions to the Tour include Platform 9featuring the original Hogwarts Express, the Forbidden Forest and Gringotts Wizarding Bank. In December 2018, WBSL acquired the Platform 9group which sells Wizarding World merchandise, souvenirs,and collectibles. It includes shops at Kings Cross Station and Heathrow Airport.Alongside the other owned and operated retail businesses of Warner Bros. (including the Tour, and a Flagship Store operation), the Platform 9 Group continues to grow. This includes proposals for new shops, designing and developing exclusive product, expandingecommerce operations, and exploiting new areas of commercial development

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