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Booking & Reservations Coordinator - Warner Bros Studio Tour - The Making Of Harry Potter

Warner Bros. Discovery
Job LocationLeavesden
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Are you a Harry Potter fan If so, youll love working at the Warner Bros. Studio Tour London (WBSTL) - The Making of Harry Potter. As a Reservations & Bookings Coordinator you will provide a first-rate experience to visitors through ensuring incoming telephonecalls, emails, letters, and other forms of communication are answered within agreed service levels.Whats In It For You

  • Competitive Salary
  • 25 days holiday (pro-rata)
  • GymPass or free access to our onsite gym
  • Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
  • Staff discounts on Studio Tour tickets, retail and food and beverage
  • Access to Friends and Family events
  • Free on-site staff car parking
  • Complimentary staff shuttle bus between Watford Junction and our Studio Tour
  • On-site staff Studio Caf
  • Option to join our pension and private healthcare schemes
The Daily
  • Prioritise effectively, ensure calls, emails and letters are answered in a timely and professional manner via operation of the booking system, delivering a high standard of customer service throughout.
  • Maintain effective relationships, and liaise with other departments within the business to minimize on site ticketing issues and gain updated product knowledge
  • Continually develop knowledge across all aspects of the companys products including special offers and promotions to communicate and upsell products effectively to customers across Consumers, Schools and Trade.
  • Identify and escalate any systems or customer service issues to the Team Lead or Customer Service Coordinator.
  • Proactively engage with and assist our visitors to help them maximise their enjoyment of the Studio Tour experience.
The Essentials
  • Proven customer service experience
  • Confident communicator, both written and verbal
  • High level of IT literacy
The Nice-To-Haves
  • Prior experience working with timed tickets/reservations to a fixed capacity within the leisure, heritage, museum, hotel or theatre sector.
  • Previous experience of the Galaxy Gateway ticketing system (or similar)
Working PatternThis role is full time (40 hours a week), working in 8 hour shifts between 07.45 and 18.15. Due to the varied nature of a visitor attraction, regular weekend (1 in 3) work will be required, across a seven-day rota.Business OverviewWarner Bros. Studio Tour London - The Making of Harry Potter opened its doors on 31st March 2012. The unique attraction offers visitors the ultimate chance to get up close to authentic sets, discover the magic behind spellbinding special effects and explorethe behind-the-scenes secrets of the Harry Potter film series including stepping in to the Great Hall and Gringotts Wizarding Bank. The Studio Tour has welcomed over 15 million visitors and has been well received with 96% of the 46,000+ reviews on TripAdvisorrating it as Excellent or Very Good and over 60,000 4- or 5-star ratings on Google Reviews.

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