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Policy Operations Manager

Lloyd Recruitment Services Ltd
Job LocationLeatherhead
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Operations Manager:Our client, a recognised brand within Insurance, is looking for an experienced Operations Manager to join their growing business, where you will be responsible for a team of fifteen agents and two Team Leaders.Due to the nature of the industry, we are looking for someone who has gained their experience from working in a regulated industry, gained within Insurance or Financial Services.The Role:

  • Ensuring the department delivers excellent and efficient customer service across all platforms.
  • Assisting with departmental changes and developments.
  • Helping to develop digital experiences for customers.
  • Closely liaise with all heads of departments to ensure structure across the company.
Whats in it for me:
  • Competitive Salary
  • Hybrid Working
  • Onsite Parking
  • Excellent Benefits Package
  • Social/Charity events
  • Annual Health Checks and Flu jabs
Duties:
  • Managing the operations area to deliver a quality service in an efficient and cost effect manner.
  • Securing and analysing data to enhance customer service at minim operational expense.
  • Liaising with Counter-Fraud Intelligence Analyst to devise strategies & increase overall awareness.
  • Optimising capability for customers to fully transact online.
  • Planning & organisation of project delivery self-training & development.
  • Ensuring that Consumer Duty is fully adhered to at all times.
  • Identifying risks and building and performing effective controls.
Ideal candidate will:
  • Be a confident leader with strong people management skills and a proven ability to motivate employees.
  • Experience in leading and managing the delivery of outstanding service to customers within a team environment and have the ability to adapt to the different needs.
  • Have a strong understanding of FCA operational guidelines, preferably within a regulated environment.
  • Have the ability to analyse and digest business reporting data and experience in managing risk.
  • Must have a strong understanding of underwriting and come from an Insurance or Financial Services background.
Apply now! Interviewing taking place in the new year.NB: Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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