Fault and Maintenance Specialist

Job Description

We are seeking an enthusiastic, forward thinking, and motivated individual to ensure the effective delivery of the extensive activities that underpin ESPUG’s operational responsibilities, with a particular focus on fault co-ordination, asset maintenanceand building effective relationships with internal and external stakeholdersKey Responsibilities

• Building and developing technical knowledge that supports the key aspects of the role and is communicated with high clarity to both internal and external parties.
• Providing Support and Assistance to interdepartmental core activities as may be required, such as implementing the management of the asset register and the associated maintenance schedules.
• Fostering and Maintaining Working Relationships with external stakeholders and third-party providers. Ensuring effective lines of communication between all relevant parties, guaranteeing appropriate individuals are briefed of any pertinent issues or matters.
• Providing Guidance and Direction to the Operations Department with regards to the managing of emergency incidents and associated compensation activities and processes.
• Demonstrate strong organisational and prioritisation skills through the coordination of planned supply interruptions, ensuring all relevant parties have been effectively communicated to within regulated timescales.
• Acting as an escalation point for consumers offering vital information regarding ESP’s compliance to government, industry, and business regulations at all times, whilst confidently handling difficult conversations.
• Contribute Performance Data in daily team meetings to help keep track of KPIs against the SLAs that are in place and offer feedback on what needs to be done to maintain or improve performance as

Requirements

• Provide information to allow service provider performance to be monitored (e.g. monthly reporting).
• Demonstrate Ownership of Core Processes that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc).
• Accountability for Personal Development by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities.
• Maintaining a Strong Team Brand Image across all internal and external communications, including behaviour and conduct in the office, striving to demonstrate ESP’s key value and support a positive reputation individually and as a team.

Person SpecificationEssential

• Excellent communication skills across a variety of channels
• Full working knowledge of Microsoft Office
• Numeracy & grammatical skills
• Flexible & adaptable approach to working
• Strong organisational skills with high accuracy and attention to detail
• Comfortable working in a team environment

DesirableExperience producing management information and reports

• Experience of working in a KPI-driven environment
• Innovative approach to problem solving
• Ability to build strong relationships
• Ability to adopt a wider perspective than the immediate bounds of the job description
• Ability to work in a fast-paced environment
• Industry knowledge

Location: LeatherheadContract: Permanent, Full timeSalary: CompetitiveBenefits: Pension Scheme Private Medical Insurance Life Assurance 24 days annual leave Exclusive Employee Discounts Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment. Volunteering day:one day a year fully paid.REF-212 739