Customer Development Transformation Manager

Job Description

A Global retailer are currently looking for a Customer Development Integrated OperationsTransformation Manager to join in a contract role until 31st March 2022, the pro rata salary is £65,000 to £72,000, the role is based in Leatherhead but willbe home working.Context

• Integrated Operations (iOps) is an ambitious Global transformation programme with the aim of making it easier for our customers to work with us and easier for our people to work and deliver for our customers, shoppers and consumers.
• It includes simplifying and integrating key transactional processes, improving our systems that support those processes and improving our ways of working to liberate our people to spend more time focussed on growing our business.
• It makes extensive use of digital technology, improved access to data and insights with augmented and artificial intelligence together with fully integrated systems and processes.

The Role

• The CD iOPs Transformation Manager role will focus on implementing iOPs with the Customer Development (Sales) team as part of the overall iOPs Project Team.
• It reports to the CD iOps Transformation Director
• This role will focus on the Systems Changes and associated processes and ways of working the CD teams will benefit from

Key Responsibilities

• Business Project Manager for Trade Promotion Analytics Tool (TPA) and Sonar Tool
• Deliver CD inputs for future releases of TPM tool and TPx programme
• Implementation of iOps Transformation programme in CD as part of iOps Project Teamdesigning new ways of working, implementation and delivery of new ways of working in CD
• Understand current and future CD processes and ways of working the systems will support and ensure these are developed in the design requirements of new tools

• Communication of iOPs Technical Roadmap to CD teams
• Ensure the needs of the CD teams are met in new tools and understand and deliver the user requirements for the new tools
• Work with key CD SMEs to deliver the design, input key user needs and develop the Change Management needed for successful adoption of the new tools
• Influence key stakeholders to support the development and delivery of the tools with the CD teams
• Work cross functionally to ensure the integration with other functional processes and systems
• Work with Global IT Design and Deliver teams and Accenture who will build the tools
• Change Management and Training needs for new tools in conjunction with iOPs Change Management lead
• Delivery of successful User Acceptance Testingrecruit and manage testers, coordinate test script writing
• Delivery of successful Go Live and Post Go Live Support as part of the overall project team.
• Successful adoption and usage of new tools and ways of working by CD teams

Skills and Experience

• Customer Development/Sales experience as a Customer Business Manager (2C) or equivalent account manager. Ideally ex Unilever CBM/CAM or CCD Manager
• OR Revenue Management lead with focus on Promotion Optimisation
• Knowledge of Customer Development processes and ways of working
• Knowledge of TPM (Trade Promotion Management) and Salesforce tools
• Working in cross functional Project Teams
• Working in Agile Projects
• Leading Functional teams inputting requirements to systems/IT projects
• Change Management
• Project Management
• Leading SME teams
• Working with Technical IT teams to input functional/user needs
• Communication and Influencing Skills
• Revenue Management/Promo Evaluation