LIMS Administrator

Job Description

Role Summary In this role you will have the opportunity to: be responsible for the uptime, performance and security access of users to the LIMS software system, Sample Manager 12.2 SP1, supplied by Thermofisher. This exciting role forms a vital troubleshootinglink between laboratory users who supply data in, and data scientists and biomedical scientists who analyse and process data out. The role requires high attention to detail skills in order to diagnose issues, maintain the database and to ensure the systemis fully traceable. Critical to the role is an understanding of the key stages in the molecular biology process of PCR and sample traceability requirements for ISO standards 15189. The role is responsible for the operational continuity of LIMS over a shiftperiod to ensure sample throughput on the diagnostic lines is maintained.The LIMS Administrator will be responsible for minor updates to workflow and report templates, managing new entity records according to master data templates and collating and reporting key performance indicators to business stakeholders.The LIMS administrator will work to trouble shoot software issues in a continuous improvement program providing feedback to diagnostic line operators, external software developers and internal IT support. The LIMS administrator will be trained in knowledgebase and elements of ITIL in order to ensure an effective service offering to the business. The LIMS administrator will be responsible for delivering the user training program as part of the staff laboratory training scheme and documenting technical supportdocuments in conjunction with IT support.Please note that whilst LIMS user/management experience is required, training for the specific LIMS software package to be used will be provided. Your Responsibilities

• Support laboratory management and laboratory users in respect of LIMS functionality, day to day operational issue management, onboarding and training in respect of the end-to-end clinical diagnostics workflow for COVID testing.
• Provide first line support to users and management in respect of LIMS operations, functionality, data flow and reporting.
• Track and manage support issues in a consistent way leveraging the helpdesk tools, issue management process and business issue prioritisation.
• Manage and drive interactions with the LIMS and other Core Lab IT vendors to escalate, investigate and resolve support issues and product feature requests.
• Work closely with the IT team to ensure users have the right tools and equipment to access LIMS inside and outside the lab and service level agreement are maintained.
• Coordinate with the core lab equipment and IT team to support the integration of laboratory equipment to the LIMS system and ensure operational efficiency.
• Work with the quality team to ensure good change control, release management and documentation to maintain the validate state of the LIMS system and enhance and improve the lab processes over time.
• Supporting the writing of documents for troubleshooting, standard operating procedures and work instructions.
• Data entry and upkeep to maintain the integrity of LIMS for equipment, operators and locations

Skills and Experience To succeed in this role, you should have the following skills & experience:Essential:

• Proven track record in software management or super-user experience.
• Knowledge of medical diagnostic testing, particularly PCR.
• Previous experience within a laboratory environment
• Expert use of database and data analysis tools.
• Experience in software training or practical demonstration
• Good communication skills and personal organisation.
• High level of attention to detail

Desirable:

• Practical experience using or administrating a LIMS system and/or experience with databases and database structures
• Experience working within an ITIL framework
• Experience using knowledge base
• Experience working within a medical diagnostic laboratory
• Knowledge of instrument connectivity and laboratory equipment.
• Experience working in an ISO 15189 or ISO 17025 accredited environment
• Enterprise reporting applications
• Experience of working with computer systems in regulated environments, GxP, quality control or clinical operations

Education:

• BSc Honours degree in a biological science or IT qualification with proven laboratory experience.

Compliance: Please be aware that Baseline Personnel Security Standard (BPSS) including a media check is the required level of screening for all staff working at the Leamington Spa Laboratory.Diversity: You will be joining a diverse and hugely welcoming team that reflects the communities we serve. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and empoweringthem to contribute fully at work.If youre ready for a new challenge and want to be part of the team delivering this essential lab work, please apply today.Please note: Impellam Group is working in partnership with NHS Test and Trace, so you will be employed on a fixed-term employment basis with an Employing Agency (either SRG, Medacs, Lorien or Blue Arrow) within Impellam Group, in line with contractualemployment terms and conditions set out by the respective Employing Agency, and not directly employed by NHS Test and Trace.