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Independent Living Scheme Assistant

Orbit Group
Job LocationLeamington Spa
EducationNot Mentioned
Salary£19,935 - £22,150 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Orbit is a fantastic business and one that’s really going places.Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve.Your role at Orbit.We are looking for a customer focused individual to join a small team at one of our larger schemes in Leamington Spa. Working onsite, this is a customer facing role and we are looking for someone with excellent communication skills. You will have strong PC skills, good attention to detail and be looking to provide excellent service to our older and vulnerable customer base.You will support the Scheme Manager in providing excellent service and ensuring a safe place for our customers to live in.What will help you make a difference.Key skills we are looking for:

  • Listens and develops a clear understanding of situations/issues/queries, to resolve matters
  • Able to explain detailed information to others to ensure a clear understanding.
  • Excellent standard of reading, writing and numeracy.
  • Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages.
  • Knowledge and/or experience of the issues faced by older people or vulnerable groups.
  • Hold self-accountable for meeting their commitments and proactively delivers the service.
  • Acts professionally in situations which may arouse strong reactions in self or others.
  • Is aware of own strengths, development needs and preferences.
  • Is self-reliant and able to judge when it is appropriate to draw on support.
  • Present self-confidently.
  • Holds self-accountable for meeting their commitments.
  • Considers and chooses words carefully when seeking to persuade others.
  • Keeps people informed of business decisions and the rationale.
  • Uses appropriate language when dealing with internal & external people.
  • Able to have a customer perspective and respond effectively to their needs and expectations.
  • Able to build and maintain professional relationships with customers and colleagues to ensure the customer has a great experience of the services being delivered.
  • Positively represent and promote Orbit and Independent Living at all times.
  • Act as role model for professional standards and provide a flexible Service, driving the customer first attitude.
  • CIH level 2 or 3 in Housing Practice, equivalent qualification or the desire to undertake a professional qualification.
    • We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service.Why OrbitRewarding your contribution.We understand that everyone has different needs when it comes to benefits. That’s why we have created an attractive benefits package with the option to select and purchase flexible benefits to suit your individual circumstances.Some of our core benefits include:
  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the "Orbit day"
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance
  • A great pick and mix of flexible benefits including the option to buy and sell holiday and much more
    • Our culture and purpose.We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.Work for Orbit. Believe in people.We have so much more that we’d like to share with you so please submit your CV demonstrating the value you could bring to Orbit.We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

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