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| Job Location | Leamington Spa |
| Education | Not Mentioned |
| Salary | 17,350 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Job Purpose:To provide a first-class collection service; maximising recovery on overdue balances for a variety of clients.Job Title:Telephone Collections NegotiatorSalary: £17,350 with the potential of earning up to an additional £3000 per annum in bonusesResponsibilities: Using the dialler system to facilitate inbound and outbound telephone communication in relationto pre-litigation and litigation matters; liaising with customers and third parties to maximiserecoveries on overdue balances; Successfully assess customer affordability in-line with TCF/FCA guidelines to negotiate realisticrepayment plans; Assess and resolve enquiries and disputes; Using the debt management system to accurately record and note details of calls, payment plansand store documents; Follow processes and procedures to meet desired outcomes; Managing vulnerability calls in line with our internal policies and procedures; Adhere to DPA and company data security procedures to ensure the full protection of all customer,company and client data; Be able to demonstrate a good understanding of court action when required; and Any other duties within the scope and spirit of the post as required.