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Customer Service Administrator

Adecco
Job LocationLeamington Spa
EducationNot Mentioned
Salary£22,000 - £25,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Amazing opportunity for a Customer Service Administrator to join a logistics company based in Leamington Spa.Permanent positionMon-Fri8:00-5:00Office based£22-£25K Depending on experienceDay to Day Responsibilities:

  • Answer the work phone (desk and/or mobile).
  • Respond emails or forward them to the appropriate person if they are not for you to deal with, escalate issues when necessary.
  • Liaise with the clients and different departments.
  • Fill in / update incident tracker (including claims) and transport tracker
  • Report any issues and/or challenges to your manager (this could be from equipment to personal).
  • Assist with SOP and working structure.
  • Engage on Continuous Improvement and provide feedback (positive/negative).
  • Assist with stock check
  • Cover for colleague absence.
  • (Assist capturing data for invoicing, performance, etc)
CLIENT Responsibility:
  • If required, attend to meetings and report back if your manager was not In attendance.
  • Understand and follow client specifications (instructions must be provided in writing).
  • Record time spent on ad-hoc requirements, so this can be invoiced accordingly.
  • Report of returns received on the day or previous day.
  • Check orders in "back order" status and find out why they are in that status, then report accordingly.
  • Monitor stock transfer orders and report internally.
  • Check Zendesk and resolve queries / tickets in a timely manner, escalate internally if required.
  • Create and/or cancel Pallet network
  • Support the operation to get the orders picked & despatched as per customer instructions (this might be creating labels, sending S/N, printing packing lists, etc).
  • Follow up (chase!) open queries (e.g., SKU recount, awaiting response from warehouse, etc).
  • Assist to resolve courier issues.
  • Request dedicated vehicle quotes.
  • Raise claims to transport/couriers when required.
Benefits20 Days Holiday + Bank HolidaysOnsite Parking5 Company Sick days after probationPensionIf you are interested please contact Oli Flynn on or apply to this advert.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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