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Complaints Investigator

PE Global
Job LocationLeamington Spa
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

PE Global is currently recruiting a Complaints Investigator for a contract role until December 2023 with a leading multinational medical devices client based in Leamington SPA.Responsibilities

  • Performs complaint investigations to identify the root cause of alleged product failure and accurately document the complaint analysis in the complaints system. Failure investigation may include visual and photographic assessment of product condition, functionaltesting or the disassembly of returned device(s) in order to isolate the source of failure and make a definitive root cause analysis.
  • Analyzes data and draw conclusions based upon the available information from the investigation and documents findings (including medical investigations) in complaint reports in the complaint handling system in an applicable manner for the customer completedin a timely manner.
  • Conducts and controls shipping logistics of sending and receiving parts to and from the supplier respectively, and also to internal sites for further evaluations.
  • Receives information from the supplier and updates the complaint handling system with the information. Works with suppliers for timely completion of investigations and other action items assigned to them.
  • Works closely with medical advisor(s) and medical investigation team to quantify risk.
  • Provides updates on complaint investigation status.
  • Generates signals for containment and communicates with appropriate personnel on site to request corrective and preventive measures in cooperation with the Quality department through the CAPA system, as necessary.
Requirements
  • Ideally Degree in Science or Engineering.
  • Background in a highly regulated environment i.e. medical devices, pharma biotech.
  • Good written English.
  • Experience working in FDA, GMP and ISO environments preferred.
  • Proficient in Word and Excel.
Interested candidates should submit an updated CVPlease click the link below to apply, call Alba on + or alternatively send an up to date CV***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***Although it is not possible for us to respond to all applications, we at PE Global will do our upmost to give you feedback on your application. You have sent your Cv into us as a company and even though you have sent your CV to a particular position, weare making the reasonable assumption that you are active on the job market and as part of our normal recruitment service we will discuss other suitable positions with you. You are free to opt out of this so please specify in your application to us if you justwant to be contacted in relation to a specific vacancy. Your Cv is sent to a central recruitment inbox which a number of people in the applicable PE Global division have access to and so this means that you might not be contacted by the named person in thisadvert.

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