Network Engineer L1 - Remote

Job Description

About us:Wifinity is on a mission to make Wi-Fi great! We are a multi award winning Gigabit Internet Service Provider, with products and services connecting over 6 million people a year across a wide range of sectors, including Defence, Leisure and Residential.At Wifinity were proud of our fantastic products, and amazing growth! But we couldnt do this without our amazing people, who go above and beyond to wow our customers and make WiFi great since being founded in 2007.If youre the best at what you do and believe in a world with better Wi-Fi, come and join our journey as a new Wifinian!The opportunity:You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting. Your key areas of focus on a day to day basis would be to:

• Prioritise and resolve incidents escalated by Customer Service or raised directly by customers into Network Operations
• Utilise monitoring systems to proactively identify and resolve potential issues
• Conduct a thorough first line technical analysis of incidents including collection and analysis of relevant diagnostics
• Use Management Platforms and system tools to aid clear logical substantiated analysis of incidents
• Work with Customer site champions to carry out initial triage
• Ensure consistent, accurate and timely updates to tickets
• Ensure timely internal and external communications per SLA
• Handle Customer calls into Network Operations whilst on shift
• Ensure detailed handover to next shift of all open issues and planned maintenance
• Add, Remove, Configure network devices, updating the monitoring system and documentation.
• Complete Infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
• You will deliver all set targets to contribute to a successful business function in line with the strategic objectives

Customer Driven: The customer driven part of the role will be to identify and assess customers needs, building sustainable relationships and trust and to handle customer queries, provide appropriate solutions and alternatives within the expected time frame.About youYou will be a proactive and driven individual, with the ability to dedicate yourself to persisting with any problems that arise.You will also possess:

• Ability to work individually and as part of a team, potentially covering extending working hours
• Desire to learn new technologies, develop advanced networking skills and share them across the team
• Strong desire and knowledge to work within Internet Service Provider industry and in a close-knit team
• Excellent verbal and written communication skills

Your experience

• CCNA or equivalent in experience
• Proven experience in a network operations centre in the ISP/Telecoms industry
• Proven experience on incident management processes and prioritisation
• Working knowledge of monitoring systems, network management platforms
• Have good networking knowledge, including physical, switching, routing (OSPF, BGP), transport layers and firewalls
• Have an understanding of RADIUS protocol
• Have an understanding of WiFi standards and general Wireless principles
• Ability to multi-task and deal with a combination of fault types at any given time
• Have an understanding of high availability protocols and design, on both Layer 2 and Layer 3

It would be nice to also have

• Technical knowledge of Wireless Technologies
• CCNP or any other network related certifications
• Salesforce CRM knowledge
• Knowledge of Linux (Ubuntu or Centos) systems administrations skills
• Insight of SNMP protocol
• An understanding of VPN and tunnelling technologies
• Knowledge of security protocols and firewalls

We offer a competitive salary and benefits package and a remote first working environment, allowing our employees more flexibility when it comes to the important work / life balance.At Wifinity we pride ourselves on being an equal opportunities employer, with an inclusive culture who do not discriminate on any basis and whose hiring outcomes and commitments are based upon your talent and experience.

Keyskills :
IspRADIUSSwitchingCCNPWireless Networking