Contract Support Assistant

Job Description

More about the role: Could you bring your spark to Defence Heres what you need to know before applying:Your key responsibilities will include:

• Supporting the Clients internal booking system for their Portfolio of offices
• Managing emails and phone line, answering all queries quickly, efficiently and courteously
• Providing training for colleagues and customers of the use of the Clients internal booking system
• Troubleshooting and problem solving around the Clients internal booking system
• Regularly reviewing and suggesting improvements for the Clients internal booking system process
• Liaising with all other front of house teams, including Customer Liaisons, Security, Switchboard and Catering
• Facilitating the Here to Help pod, providing support and answering questions on all support services for site when required
• To act as a point of contact for any information regarding travel to and from the clients Portfolio of offices
• Encouraging the use of alternative modes of transport to employees besides the private car to help implement the clients Green Commuter Group
• Supporting implementation of the car parking policy / applications across the clients Portfolio of offices, ensuring all respective databases are regularly updated
• Providing a warm and informative welcome to employees and visitors and introducing them to the office and facilities
• Where possible, preparing visitor passes for expected guests in advance
• Directing guest to waiting area, contacting host, and offering refreshments.
• Provide health and safety and fire alarm messaging
• Never allow anyone into the building without an access pass or a host who can escort them
• Supporting all aspects of visitor management including arranging transportation

Who you are: Our ideal Contract Support Assistant will:

• Previous experience in managing meeting rooms via an online booking system
• Good communication skills in order to be able to liaise with a wide range of stakeholders, management team members, colleagues and customers within your work environment
• Able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
• Ability to work under pressure whilst maintaining a positive attitude
• Good personal time management skills
• Good IT skills, with knowledge of Microsoft Office Suite
• Flexible approach to working hours and environment

We ensure youre rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• To help with the cost of living crisis throughout this winter, Compass will be providing a free meal or equivalent Subsidy while working
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsburys, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshoreand offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels,to join our teams.Job Reference: com/1302/40899001/52547743/IN/WJCompass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee. What youll be doing: Were currently recruiting a dedicated Contract Support Assistant to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 40 hours per week.As a Contract Support Assistant, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognisesemployees who go beyond the plate.