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Service Advisor

Oliver Landpower Ltd
Job LocationKings Langley
EducationNot Mentioned
Salary£24,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Oliver Landpower Ltd a long-standing dealer for market leading brands of Agricultural machinery, Turf machinery and Commercial vehicles including JCB, Mchale, Toro, Husqvarna and Isuzu are looking to recruit a Service Advisor to join the team in their busy service department at Kings Langley, Near Watford.The Service Advisor Role:

  • Book in machines & vehicles, ensuring appointments are convenient for the customer and the company and are in line with workshop capacity.
  • Produce accurate job cards, invoices and related customer information, providing relevant information to both the workshop and customers.
  • Liaise with the parts department to ensure parts availability, keeping customers informed.
  • Inform customers on the progress of each job, ensuring authority for any additional work before this is completed.
  • Collect any money/signed authority due prior to the release of a vehicle or machine and ensure this is processed promptly.
  • Provide customers with explanations of all work carried out and recommendations, optimising additional upselling opportunities to enhance the customer experience
  • Maintain records of all Service customers to enable customer follow-ups to be carried out.
  • Comply with all FCA requirements and operate within legislative guidelines at all times.
  • Respond to telephone and written enquiries in a prompt, courteous and efficient manner.
  • Some other duties, commensurate with this post, may be assigned by your Line Manager.
    • What we’re looking for:
  • As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage
  • Strong administrative experience is essential
  • Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
  • A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
  • Able to maintain strong working relationships with colleagues, the customer base and the manufacturers
    • Benefits
  • Salary - £24k - £27k per annum based on experience
  • Holiday entitlement - 23 days per year plus 8 bank holidays
  • Pension - 3% employee contribution and 7% employer contribution
  • Life Assurance including dependent’s pension
  • Free on-site staff car parking
  • Ongoing training as required
    • Hours
  • Monday - Friday, 8am - 5.30pm with 1 hour lunch break
  • Saturday, 8am - midday (on a rota basis)
  • You may be required to do some additional weekend working especially during our peak seasons

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