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Automotive Aftersales Supervisor - Mechanic

Job LocationKillingworth
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Automotive Aftersales Customer Care Manager - This is a fab role in NE12 - NewcastleSupervise a team of 4 - prep cars, manage aftersales queries, auction houses and repair shopsCracking slaary (negotiable) Key Words: Career - Ownership - Autonomy - Mechanic - Customer Care - Dealership!The role would suit a mechanic, car enthusiast with mechanical knowledge who can hold their own with mechanics and repair shops etc! Someone who wants a bigger influence. Manage a small team - Monday to Friday in a growing dealership - Thissite is separate to the main dealership and you will be responsible for pre car care and prep through to post sales after sale customer care! Jess @ Duval will explain all This is a great role - Self starter - Small team - Competitive salary and holidays! Live role - Start August 2022(Monday to Friday - office hrs)The Role:

  • You will own the aftersales of a very well established and credible car dealership
  • After the sale - sometimes things happen, things go wrong, so lets get it sorted
  • Manage expectations provide courtesy cars and deal with the repair
  • Coordinate and organise collection, service and repair
  • Email and phone work all day sorting problems and providing 5 star customer service
  • This is a business that prides itself on its reputation and quality of product and service.
What do you need to have:
  • Experience in a B2C Customer service role dealing with service and coordinating - Mechanical skills or experience are essential !
  • Ability and personality to deal with some crazy customers and some unrealistic ones but also some ace ones
  • manage expectations
  • work in a fast paced role and be able to spin plates and use common sense
For your trouble you will work in a very stable environment - Own it and get paid a strong salary and holidays and work normal hrs Monday to Friday ! if you like cars and people - that is a bonus START August 2022

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