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IT Systems Support (Patients Systems NHS)

Your World Healthcare
Job LocationKettering
EducationNot Mentioned
Salary£14.00 - £16.50 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Band 5 Systems Support Specialist - Patients SystemsResponsible toTo provide IT Systems support to users of patient and clinical systems throughout NHS Trust and peripheral sites, to ensure systems are available to support the continuity of patient care. In addition, actively participating in the implementation of new systems.Location: KetteringTemporary: Expected to last 3 months with possible extensionHours per week: 37.5 hours per weekSalary: £16.50 per hour (Umbrella) or £14.00 per hour (PAYE)Skills and Experience

  • Minimum of 2 years’ experience in an IT support role
  • Demonstrable experience of system administration support including access management, change and configuration management
  • Experience in the development and implementation of policies and procedures
  • Experience in the use of SQL
  • Knowledge of Patient Administration Systems, Electronic Patient Records and other patient / clinical systems
  • Demonstrates both formal and informal communication ability, orally and in writing, when dealing with colleagues, clients and customers
  • Demonstrates a systematic, disciplined and analytical approach to problem solving and attention to detail. Is able to absorb rapidly new technical information as required
  • Provides guidance for less experienced colleagues
  • Demonstrates a good appreciation of the wider field of IM&T outside their own specialisation and has developed a good broad understanding of computer system architecture and techniques.
  • Works well and is an effective member within a team and/or project environment
  • Must be well organised, able to prioritise workload and deliver to targets and deadlines
    • Duties and responsibilities
  • Use detailed knowledge of IT System Management and hospital workflow to contribute to the planning and implementation of new electronic patient systems, maximising clinical and operational benefits, liaising with clinical users as appropriate.
  • To take a key role in the day to day system management of electronic patient systems post implementation.
  • Support the processes which ensure effective integration of the electronic patient systems with other systems with the aim of maximising the efficiency of the clinical workflow.
  • Liaise with IT and HR colleagues in support of the interfaces (including Registration Authority) between electronic patient systems and other information systems and to ensure the overall security of the system.
  • Participate in the identification and enforcement of relevant legislation, guidelines, security updates and policies that may need to be applied.
  • To provide system administration, operational and technical support on supported systems to all users throughout the trust and peripheral sites.
  • Responsible for the coordination, configuration, set up and maintenance of:
    • o user access to patient-based systems in accordance with trust authorisation procedures for access to IT systemso patient based system master files, ensuring completeness and accuracy at all timeso patient system related templates including outpatient and waiting list letterso patient system printing facilities including monitoring of printing functionso patient system batch jobs using appropriate systems tools
  • To log, allocate and prioritise all faults and calls via the IT Service Desk system, escalating where appropriate to the Patient Systems Manager. Allocate and re-allocate tasks and assignments on a daily basis to meet organisational requirements. Ensuring that the IT Service Desk system is updated regarding the progress and outcome of all allocated calls
  • To analyse and investigate incidents providing fault resolution to all trust users of the PAS and other patient-based systems
  • To act as a liaison between the trust and 3rd party suppliers with the authority to:
    • o Log fault calls and liaise with external suppliers as necessary, including the national NHS helpdesko Progress / chase calls raisedo Review fault resolutions provided by third parties and ensure that any outstanding issues are resolved to the satisfaction of the trust
  • Provide operational and technical support for trust patient-based systems and demonstrate good problem identification and resolution skills, using available tools.
  • Maintain good working practices for efficient logging and analysis of incident, requests for change and service requests.
  • Maintain good practices and procedures for the day to day monitoring and documentation of systems performance.
  • Maintain good working practices for efficient patient systems user management.
  • The post holder will be expected to work flexibly to meet the demands of a 24/7 organisation. This may mean, on occasion, working outside core office hours. In addition, the post holder will be expected to be available as part of the on-call rota as required.
  • To contribute to policy creation and service development initiatives provided by the IT Directorate
  • To perform delegated duties in the absence of colleagues and managers in order that service delivery is continued
    • Required skills
  • EPR
  • Information Systems
  • NHS
  • System Administration
  • Workflow

    • Keyskills :
    EPR Infmation Systems NHS System Administration Wkflow

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