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Customer Service Adviser

Opus People Solutions
Job LocationKettering
EducationNot Mentioned
Salary11.70 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Customer Service AdviserPay: £11.86Length: TempDuration: Monday - FridayLocation: Kettering Haylock HouseOpus People Solutions are recruiting on behalf North Northamptonshire Council for a Customer Service Adviser. The overall purpose of the Customer Service Centre is to maximise resolution of enquiries and information requests from customers at first pointof contact.With the objectives of:

  • seeking to resolve as many queries as possible (up to 80%) at the first point of contact
  • maximising customer satisfaction
  • minimising the need for repeat calls from customers chasing resolution/action
Specifically, the Customer Service Adviser will be the first point of contact for all of the Councils external customers, with enquiries/issues related to one of the following service areas:Customer Service Advisers will handle the following types of queries/issues (dependent on the service area that they support):
  • Waste & Public Protection
  • Births, Deaths & Marriages
  • General Enquiries & Reception
  • Councillor Enquiries
  • Cultural Services
  • Children, Young People & Family Services
  • Adult Services
  • Schools & Education Services
  • Schools & Community Transport
  • Highways & Planning
For more information or to process your application for this role, please apply online now.

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