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Service Delivery Manager

Atlas Recruitment Group
Job LocationKent
EducationNot Mentioned
Salary45,000 - 50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Service Delivery ManagerCloud Transformation ServicesHybrid (1-3 days a month office work)Kent£45-50,000 + BonusThe Atlas Recruitment Group are currently searching for a Serviced Delivery Manager to join a growing Cloud Transformation consultancy on a hybrid working basis. Candidates will be asked to come into the office 1-3 days a month, however this can be flexible.The organisation partner with organisations across the Public Sector to transform their back-office systems from on-premise, into a cloud-based solution; utilising the latest Microsoft Cloud products. They are a young, agile and dynamic consultancy who areworking towards becoming one of the go-to IT consultancy organisations for the Public sector in the UK for Change & Transformation work.Due to continued internal and external growth, they are looking for a Service Delivery Manager to work closely with customers and VIP stakeholders to build service-focused relationships, ensuring services are aligned to business requirements.Key Responsibilities: -

  • Lead, manage and develop a high performing relationship with customers.
  • Contribute to the development of the service relationship management framework and implement in line with agreed strategy.
  • Use Voice of the Customer, or similar process, to ensure appropriate customer service update and feedback channels are in place.
  • Promote and embed service catalogues, service management processes, tools, suppliers and standards within the target end- user community.
  • Provide primary point of contact for the key business stakeholders of Technology Service Operations.
  • Chair end- user service reviews and service reporting meetings.
  • Responsible for actions to resolve and / or escalate issues and improvement actions with customers.
  • Ensure the service catalogue is understood, and the services meet business requirements.
  • Identify opportunities for service innovation and continuous service improvement.
  • Manage demand for new or changed services. Document and prioritize requirements as required. Input into service design, service catalogue, and process design and tool configuration. When required support the Major Incident Management process.
  • Anticipate and influence customer demand for services and work with Operations teams to manage capacity
If you would be interested in finding out more about the opportunity, please apply with a recent copy of your CV and the relevant consultant will be in contact within 24 hours.

Keyskills :
itsmitilservice deliverychangecloudtransformationmanaged servicesservice designmsp

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