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Imports Team Leader

RELOcruitment
Job LocationKent
EducationNot Mentioned
Salary£30,000 - £37,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Summary of Job:Our client, a leading international moving and relocation entity, is now looking to appoint an Imports Team Leader to join their team in the UK, to be based in Kent. The key focus for this role is to work with their inbound BNO clients relocating to theUK from Hong Kong, importing client’s personal effects / household goods.The Imports Team Leader works closely with clients and assignees in the support of all transportation services related to a move and offers additional support services which may be requested by clients who need help with getting set up and functional upontheir arrival in the UK. Primary interface is with the assignees for which the services are being provided as well as the network of supplier partners. This position will provide a single point of coordination for these clients.Our client is happy to consider candidates with any form of Imports / Shipping / Freight experience. There will be full on the job training for the successful applicant.Team management / supervisory experience within a small team is essential.Move Management:Coordinate door to door move include but not limited to:

  • Initiation call.
  • Provision of all move related documents i.e., insurance, customs.
  • Arranging of a pre-move survey.
  • Conducting phone surveys when appropriate.
  • Quoting of move.
  • Booking move with approved supplier, i.e., origin, freight, customs, destination, 3rd party.
  • Monitoring and tracking of shipment.
  • Updating assignee & booker or client at each step of the process.
  • Ensuring all claim/insurance details are passed to the claims team.
  • Maintain single point of contact throughout move.
  • Correct usage of documentation for all clients.
  • Ensure data integrity in operational system.
  • Maximise all revenue opportunities.
  • Ensure the best possible cost for service being purchased.
  • Approval of supplier invoices.
  • Preparation of sales invoices.
  • Compilation of Rates including supplier costs and rates to client.
  • Training of new and existing staff.
ISO/Quality:
  • Adherence to all quality guidelines &processes.
Sales:
  • Identify new opportunities.
  • Provide support to Sales team when necessary.
Core Competencies:
  • Strong organizational skills, time management, and customer service skills.
  • Team supervisory experience.
  • Customer focused.
  • Solid decision-making skills.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Ability to identify and develop solutions to problems.
  • Detail oriented.
  • Maintains effective working relationships.
  • Ability to handle multiple priorities and tasks.
  • Consultative, listening, and leadership skills.
  • Strong technology skills.
  • Awareness of assignment challenges in the international marketplace.
  • Negotiation and persuasion capability.
  • Domestic & Int’l HHG’s Forwarding experience OR relatable shipping / freight forwarding experience.
This is a fantastic opportunity to grow your career with this industry leading company. Please apply today for further information.

Keyskills :
Customer ServiceFreightLogisticsManagementOrganisational SkillsShippingTeam LeaderTransportationRemovalsImports

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